Client Account Manager at Nova Track (2025-07 – Present)
- Managed a portfolio of Microsoft customers, serving as the primary point of contact to ensure adoption, satisfaction, and long-term success with Microsoft products and services.
- Directly managing a high-priority portfolio of 11 Tier-1 Enterprise clients across the FMCG (Beverage & Agribusiness) and Global Maritime Logistics sectors.
- Serve as the main point of contact for Nova track's largest client (Dangote Cement).
- Own the customer experience and ensured satisfaction by promptly resolving inquiries and complaints, escalating as needed with a resolution rate of 95% and a customer satisfaction rating of 97%.
- Partner with customers to optimize value from solutions and services, resulting in a 20% increase in value realization.
- Coordinate key activities with internal teams, including QA, Configuration, project managers, engineers, and tracking officers, to achieve desired customer outcomes.
- Act as a liaison for customer feedback and requirements to drive product improvement, leading to the implementation of 10 new features based on customer feedback.
Customer Success Account Manager at Teknowledge (2024-08 – 2025-06)
- Managed a portfolio of Microsoft customers, serving as the primary point of contact to ensure adoption, satisfaction, and long-term success with Microsoft products and services.
- Built and maintained strong customer relationships by understanding business needs, aligning Microsoft solutions to customer goals, and delivering a consistent, positive customer experience.
- Developed and implemented strategies to increase customer retention and loyalty and build long-term relationships with customers which increased client retention by 15%.
- Facilitated smooth onboarding processes for over 20 clients.
- Supported a team of 20 in achieving a 90% customer service satisfaction rate by providing excellent customer service.
- Analyzed customer data and behavior to identify opportunities for upselling and cross-selling.
- Identified and resolved technical issues over the phone and in-person, improving business productivity by 20%.
- Increased business satisfaction score by 8%, earning recognition from Microsoft for trained agents.
- Worked closely with managers and decision-maker to address over 100 internal customer queries, set customer success plans, and analyze trends.
Sales & Admissions Advisor at Rome Business School (2023-10 – 2024-06)
- Leads Enrolment, Using CRM and Cold Calls to evaluate and qualify candidates for Executive MBA and master Programs through sales processes.
- Partners and collaborates with business development, technical experts, and program management teams to develop strategic Enrolment sales process.
- Coordinates and schedules Informative interviews about program for qualified Leads Represents organization at Career fairs, professional conferences, and networking events.
- Proactively networks to source prospective pool of candidates and maintain pipeline. Keep records of Leads interactions, process Lead accounts and file documents.
Sales Consultant at Sujimoto Group (2020-06 – 2023-08)
- Meet up with client at the private jet terminal to schedule appointment for more information about company's product.
- Monitor market trends and determine new ways to make company's product appealing. Establish and maintain long term relationship with client to generate more business and referrals.
- Discover clients needs and offer solutions through company's product.
- Monitored and analyzed client success metrics to assess the health of clients relationship.
- Tracked key performance indicators (KPIS) such as client satisfaction, retention rates and revenue growth to measure the effectiveness of their relationship management effort.
Customer Success Associate at Softcom Limited (2019-06 – 2020-02)
- Liaised between the company and customers.
- Provided product and service information and responded to inquiries.
- Resolved any emerging problems that customers' accounts might face with accuracy and efficiency during the purchase journey.
- Guided new customers through the onboarding process, ensuring a smooth transition; helping them understand how to use the product or service effectively.
- Gathered feedbacks, understood customer's pain points, and communicated those insights to the relevant teams, such as product development or sales, to improve the overall customer experience.
- Tracked and analysed customer success metrics such as product adoption, usage patterns, and customer satisfaction. Used these insights to identify areas for improvement and took proactive measures to addressing any issues or concerns.
Relationship Manager at Nutrition Associate (2018-02 – 2019-01)
- Communicated about existing and new products to prospective clients.
- Followed up on new business opportunities and set up meetings.
- Identified cross-selling opportunities and utilised them effectively.
- Contributed to the company's strategic planning process by providing insights and recommendations based on market research and industry knowledge.
- Set personal ambitious yet achievable goals aligned with the company's growth objectives.
Administrative Officer, NYSC at Oyo State Ministry of Environment (2017-05 – 2018-04)
- Managed office supplies, stocks and placed orders.
- Prepared regular reports on expenses and office budgets.
- Maintained and updated company's policies and databases.
- Organized a filing system for important and confidential company documents. Answered queries from employees and clients.
