Kenneth Akpan

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Administrative Officer at Gowon Estate Clinic (2015-03 – 2018-07)

• Maintained files and filing, keeping sensitive information confidential.
• Organized and maintained filing systems to ensure accurate record keeping.
• Compiled and entered data into various databases to ensure accuracy and completeness.
• Answered phone inquiries, directed calls and took messages.
• Used Microsoft Office Suite to create and revise documents and presentations.

Brand Promoter at Keskese Agency (2014-03 – 2015-01)

• Tracked progress against objectives set by management team.
• Created and managed social media campaigns to promote brands.
• Provided customer service support through phone, email, and online chat systems.
• Interacted with customers to gather feedback and promote brand awareness.
• Promoted new products and services to potential customers through direct conversations and demonstrations.

Sales Marketer at Mtn Nigeria (2012-05 – 2014-02)

• Established relationships with key customers, vendors, and distributors.
• Generated leads through email campaigns, cold calling, trade shows, and other channels.
• Generated targeted lists of potential customers through online search methods.
• Measured effectiveness of marketing, advertising, and communications programs and strategies.

Sales and Marketing Officer at Cross Marketing (2010-01 – 2011-04)

• Generated leads through various online channels including social media platforms.
• Managed relationships with existing clients to ensure customer satisfaction.
• Followed up with sales leads, answering questions and improving service.
• Monitored customer preferences to determine focus of sales efforts.

Higher National Diploma in Computer Science – Yaba College of Technology Yaba Lagos (2021-07)

National Diploma in Computer Science – Yaba college of Technology Yaba Lagos (2017-02)

High School Diploma – Arizonia Private College (2008-03)