Keno Abebe
An enthusiastic and passionate team member who is set in achieving a goal.
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About
Highly motivated and results-oriented professional with a background in customer service, journalism, sales, and administrative support. Skilled at managing client relationships, handling complex queries, preparing reports, and contributing to organizational goals. Currently pursuing a PGD in Journalism to enhance communication and media expertise.
Experience
Customer Service Representative at Providus Bank (2022-04 – 2025-07)
- Deliver frontline customer service, resolving internal and external customer queries.
- Prepare reports, maintain and update the company database.
- Manage account opening, validation, BVN registration, and limit increase requests.
- Handle dispute resolution, e-references, trap cards, and cheque processing.
- Organize filing systems for confidential documents.
Sales Representative at Ecobank (2021-01 – 2021-12)
- Promoted banking products and services to clients.
News Editor and Presenter at Family Love FM 97.7, Port Harcourt (2020-01 – 2020-12)
- Edited and presented news bulletins.
- Conducted vox pops and contributed to news content development.
Administrative Assistant at Inspiration FM 92.3, Lagos (2018-01 – 2019-12)
- Provided administrative support and assisted in talk show production.
Sales Supervisor at Ideal House Brand Limited (Seconded to Guinness Nigeria Plc) (2013-01 – 2015-12)
- Supervised a team of 7 marketing and promo staff to achieve sales targets.
- Identified and developed new market territories, ensuring product visibility.
- Managed stock records and supported the sales team to meet monthly targets.
- Key contributor to the successful launch of Malta Low Sugar and Origin in Port Harcourt.
Insurance Sales Representative at Leadway Pensure, Port Harcourt (2012-01 – 2012-12)
- Marketed insurance products (life, health, property, and casualty policies).
- Advised clients on suitable policies and managed customer accounts.
Party Journalist and Article Writer at The Observer Newspaper, Benin City (2010-01 – 2010-12)
- Party Journalist and Article Writer.
Customer Service Representative at Dezis Resources Oil & Gas, Port Harcourt (2007-01 – 2010-12)
- Customer Service Representative.
Education
M.Sc. in Public Relations – Rivers State University (2026-12)
Postgraduate Diploma in Journalism – Rivers State University (2025-12)
B.Sc. in Mass Communication – Rivers State University of Science & Technology, Port Harcourt (2016-12)
Senior Secondary School Certificate – First Pillar College, Port Harcourt (2005-12)
First School Leaving Certificate – Abuloma Community Primary School, Port Harcourt (2000-12)
