Keno Abebe

Highly motivated and results-oriented professional with a background in customer service, journalism, sales, and administrative support. Skilled at managing client relationships, handling complex queries, preparing reports, and contributing to organizational goals. Currently pursuing a PGD in Journalism to enhance communication and media expertise.

Customer Service Representative at Providus Bank (2022-04 – 2025-07)

• Deliver frontline customer service, resolving internal and external customer queries.
• Prepare reports, maintain and update the company database.
• Manage account opening, validation, BVN registration, and limit increase requests.
• Handle dispute resolution, e-references, trap cards, and cheque processing.
• Organize filing systems for confidential documents.

Sales Representative at Ecobank (2021-01 – 2021-12)

• Promoted banking products and services to clients.

News Editor and Presenter at Family Love FM 97.7, Port Harcourt (2020-01 – 2020-12)

• Edited and presented news bulletins.
• Conducted vox pops and contributed to news content development.

Administrative Assistant at Inspiration FM 92.3, Lagos (2018-01 – 2019-12)

• Provided administrative support and assisted in talk show production.

Sales Supervisor at Ideal House Brand Limited (Seconded to Guinness Nigeria Plc) (2013-01 – 2015-12)

• Supervised a team of 7 marketing and promo staff to achieve sales targets.
• Identified and developed new market territories, ensuring product visibility.
• Managed stock records and supported the sales team to meet monthly targets.
• Key contributor to the successful launch of Malta Low Sugar and Origin in Port Harcourt.

Insurance Sales Representative at Leadway Pensure, Port Harcourt (2012-01 – 2012-12)

• Marketed insurance products (life, health, property, and casualty policies).
• Advised clients on suitable policies and managed customer accounts.

Party Journalist and Article Writer at The Observer Newspaper, Benin City (2010-01 – 2010-12)

• Party Journalist and Article Writer.

Customer Service Representative at Dezis Resources Oil & Gas, Port Harcourt (2007-01 – 2010-12)

• Customer Service Representative.

M.Sc. in Public Relations – Rivers State University (2026-12)

Postgraduate Diploma in Journalism – Rivers State University (2025-12)

B.Sc. in Mass Communication – Rivers State University of Science & Technology, Port Harcourt (2016-12)

Senior Secondary School Certificate – First Pillar College, Port Harcourt (2005-12)

First School Leaving Certificate – Abuloma Community Primary School, Port Harcourt (2000-12)