Client Services Manager (Remote) - Bytemore Global - Remote
(2025-01 - 2025-12)
- Manage end-to-end client relationships for cross-border payment solutions, ensuring secure, timely, and compliant transaction support
- Serve as the primary point of contact for client inquiries, transaction issues, escalations, and resolution across multiple currencies
- Coordinate with operations, compliance, and technical teams to meet SLAs and resolve payment-related issues efficiently
- Monitor service performance, client feedback, and transaction outcomes to drive service improvement and client retention
Sales & Marketing Specialist (Remote) - Soft-Web Digital - Remote
(2025-07 - 2025-12)
- Executed remote sales and digital marketing initiatives to generate leads and acquire clients
- Converted inquiries into paid services through structured follow-ups and sales engagement
- Supported campaign planning, sales pitches, and proposal development
- Maintained consistent client communication to drive satisfaction and repeat business
Telesales Specialist - TradeDepot Inc. - Lagos
(2022-08 - 2025-01)
- Conducted high-volume inbound and outbound sales calls using structured scripts
- Consistently met and exceeded individual and team sales targets
- Handled objections and grievances professionally to protect brand reputation
- Generated leads and maintained accurate CRM and sales records
- Processed orders and tracked shipments to completion
Portfolio Manager - TradeDepot Inc. - Lagos
(2022-02 - 2022-08)
- Managed a portfolio of clients, driving upselling and cross-selling opportunities
- Built strong relationships to improve client retention and revenue
- Negotiated partnership terms aligned with company objectives
- Coordinated communication between customers and logistics teams
Sales Consultant - EUC Homes Ltd. - VGC Lagos
(2018-04 - 2022-01)
- Advised clients on property purchases based on budget, location, and requirements
- Arranged and conducted property inspections and site visits
- Presented purchase offers and supported negotiations
- Promoted property sales through advertisements and referrals
Customer Service Representative - MTN Nigeria - Lagos
(2011-12 - 2014-12)
- Educated customers on MTN products, services, and features
- Logged, tracked, and resolved customer complaints and service requests
- Maintained accurate records of customer interactions
- Delivered service excellence in a high-volume call center environment
Quality Control Officer - HPZ Ltd. - Ilupeju Lagos
(2007-07 - 2011-11)
- Inspected and tested products to ensure compliance with quality standards
- Maintained inspection and defect records
- Identified production issues and supported corrective actions
- Ensured adherence to safety and manufacturing standards
