Selena Okoyomon

Results-driven and client-focused Customer Support and Sales professional with 3+ years of experience delivering exceptional service across high-volume, fast-paced environments. Demonstrated track record of maintaining a 95%+ customer satisfaction rating, resolving 85% of issues at first contact, and contributing to a 20% improvement in customer retention through proactive, personalised engagement. Proficient in Zendesk and HubSpot CRM, with strong competence in ticket management, live chat, email and phone support, upselling, lead engagement, and cross-functional team collaboration.

Combines a consultative, solution-focused communication style with strong organisational discipline to consistently deliver positive outcomes across customer support, sales support, and client-facing roles. Equally effective in remote and on-site work environments, with proven adaptability to new systems, tools, and operational processes.

CASHIER & CUSTOMER SUPPORT REPRESENTATIVE - Aceeclassic Clothing Brand - Nigeria

(2023-01 - 2025-01)

• Processed customer sales transactions accurately and efficiently, managing cash, card, and transfer payments with full accountability and zero tolerance for financial discrepancies at point of sale.
• Delivered warm, professional customer support across in-store and digital channels, attending to product inquiries, complaints, and order-related concerns with a consistently solution-focused approach.
• Assisted customers in selecting clothing items suited to their preferences and needs, applying product knowledge and consultative communication to enhance the in-store shopping experience and drive sales.

CUSTOMER SERVICE REPRESENTATIVE - Health Point Diagnostic Centre - Nigeria

(2021-01 - 2022-01)

• Attended to patients and clients presenting at the diagnostic centre, delivering courteous, empathetic, and professional front-desk service across all in-person and telephone interactions.
• Managed appointment scheduling, patient registration, and inquiry handling, ensuring accurate documentation and smooth coordination between clients and diagnostic service teams at all times.
• Handled client complaints and service concerns with professionalism and sensitivity, resolving issues efficiently and ensuring patient experience standards were consistently maintained across all touchpoints.

HND - Biochemistry - Federal Polytechnic Auchi (2024-01)

ND - Science Laboratory Technology - Federal Polytechnic Auchi (2021-01)