Labake Salaudeen

Results-driven KYC/AML Compliance Analyst with experience in customer due diligence, transaction monitoring, AML/CFT compliance, and customer onboarding within the fintech industry. Proven ability to conduct risk assessments, investigate suspicious activities, and ensure compliance with regulatory standards including CBN AML policies. Experienced in customer service operations and team leadership, with strong communication, problem-solving, and stakeholder management skills.

Adept at handling compliance investigations, dispute resolution, and cross-functional collaboration to support operational efficiency and regulatory compliance.

Compliance KYC/Due Diligence Analyst - PalmPay

(2025-01)

• Conduct comprehensive KYC and customer due diligence reviews for new and existing customers in compliance with CBN AML/CFT regulations.
• Perform customer risk assessments and ensure accuracy and completeness of onboarding documentation.
• Review compliance with AML/CFT policies and manage compliance-related escalations and inquiries.
• Collaborate with transaction monitoring teams to identify suspicious activities and support SAR/STR reporting processes.
• Conduct compliance training sessions to educate staff on regulatory updates and internal policies.
• Analyze financial records and transaction patterns to identify potential financial crime risks and escalate findings to the MLRO.
• Assist in developing and reviewing compliance policies and operational procedures.
• Handle customer dispute resolution while ensuring regulatory compliance standards are maintained.

Customer Service Team Lead - PalmPay

(2024-01 - 2025-01)

• Supervised and managed inbound customer service operations and daily team activities.
• Monitored agent performance and ensured achievement of service-level targets and KPIs.
• Trained new employees on operational procedures, customer engagement, and compliance requirements.
• Collaborated with Risk, IT, and Operations teams to resolve recurring customer issues.
• Escalated high-risk or sensitive cases appropriately while maintaining compliance standards.
• Conducted refresher training sessions and implemented strategies to improve team productivity and customer satisfaction.

Customer Service Representative - PalmPay

(2022-01 - 2024-01)

• Provided prompt and professional support to customers through multiple communication channels.
• Resolved customer complaints while maintaining service quality standards and turnaround timelines.
• Managed case tracking and documentation using internal CRM and operational tools.
• Promoted company products and services through customer engagement and upselling opportunities.
• Escalated unresolved customer concerns to relevant departments in line with company procedures.

B.Sc. (Ed.) - Biology Education - Ahmadu Bello University (2016-01 - 2021-01)