Laura Nwankwo
Customer Service and Hospitality Management Professional
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About
A customer-focused and proactive graduate with experience in customer service and hospitality management. Skilled in communication, relationship management, problem-solving, teamwork, and delivering excellent customer experiences. Seeking an opportunity to contribute to a reputable organization by providing exceptional customer service while building a successful and rewarding career.
Experience
Customer Service Officer - UBA Bank
(2021-01 - 2022-12)
- Assisted customers with account enquiries and banking services.
- Resolved customer complaints professionally.
- Supported daily branch operations.
- Maintained confidentiality of customer information.
Hospitality Manager - Benclinton Suites - Delta State
(2023-01 - 2026-12)
- Supervised daily hotel operations.
- Managed customer relations and resolved complaints.
- Coordinated staff activities.
- Maintained high standards of service delivery.
Education
B.Sc. - Political Science - Abia State University (2020-01)
WAEC - Classical International School, Kaduna (2015-01)
First School Leaving Certificate - Classical International School, Kaduna (2009-01)
