Lawson Sotonye

My name is Sotonye Lawson. Highly organized and detail-oriented virtual assistant with over 5 years of experience providing administrative support to busy professionals and organizations. Skilled in managing schedules, coordinating appointments, and handling confidential information with discretion.

Adept at utilizing strong communication, interpersonal, and problem-solving skills to prioritize and manage multiple tasks in a remote and fast-paced environment. Proficient in a variety of software and technologies, including Microsoft Office and project management tools. Committed to ensuring the smooth and efficient operation of daily tasks and providing exceptional support to clients.

Seeking to leverage my skills and experience to make a positive impact as a virtual assistant in a flexible and dynamic work environment.

Virtual/Executive Assistant – CSMS, Lagos, Nigeria January 2022 – Till Date

• Lead daily administrative activities including client billing, records maintenance, calendar management, project monitoring, sales estimates, and marketing.
• Liaise between clients, drivers, sales, operations, marketing, accounting, and 3rd-party vendors to facilitate communications and ensure seamless operations.
• Manage end-to-end client relationships including inquiry resolution, appointment management, registration, records development and maintenance, contract management, customer review, and problem-solving as primary point of contact throughout the move
• Perform a variety of financial activities, such as preparing cashflow tracker, project invoice trackers, expense reports, purchase orders, and invoices, weekly, monthly and quarterly. 
• Handle all domestic and international travel reservations, cutting company’s travel expenses by 
• Provide necessary information to the MD on current industry structure, regulatory requirements and an assessment of the current impact of industry drivers.
• Compile reports on business and financial analysis from business divisions to provide critical information.
• Act as a custodian of cooperate documents and records and create and maintain database and spreadsheet files.

• Bridged management and employee relations by swiftly addressing demands, grievances, or other issues to drive positive and productive resolutions. 
• Tracked expenses and prepare weekly, monthly, and quarterly reports. 
• Provided administrative assistance for internal and external communication. 
• Took minutes during meetings and track the execution of action items. 
• Reduced inbound call volume for claims processing through investigation and identification of inaccurate website link to claims forms. Communicated findings to technical department to achieve resolution.
• Achieved 10-star internal and external reviews through consistent excellence in service, productivity, and performance.
• Implemented estimates process training for sales team after three-fold increase in sales staff.

• Acted as Single Point of contact for vendors. 
• Contacted temporary agency on behalf of HR, wrote and provided job description, screened resumes, conducted initial interviews, recommended final candidates for second panel interview, trained replacement and made myself available by phone and email for questions. 
• Maintained records and files in an organized and efficient way
• Recognized as “#1 Customer Service Rep” (out of 20 reps in division) in 2018. Ranking was based on customer satisfaction, speed of resolution and availability.
• Co-developed on-the-job training program that reduced training time from eight weeks to five.

• BA; Philosophy- University of Port-Harcourt – Rivers, Nigeria  January 2011 – November 2015
• MBA – Estam University – Cotonou, Rep. of Benin Sept 2021- July 2022