Lola E

UX Writer, Community Manager, and Executive Assistant with 3+ years of experience managing user engagement, community growth, product clarity, and executive operations across digital platforms. Proven record of improving product adoption through strategic microcopy, growing community, and enabling executives to operate more efficiently by managing high-stakes communications, logistics, and cross-functional priorities. Skilled in translating complex product flows into clear, user-centered content that reduces friction and increases retention.

Content Team Lead & UX Writer at Gada (2023-02 – Present)

• Led content strategy that improved product usability metrics, reducing user drop-off at key onboarding touchpoints through targeted microcopy revisions and clearer instructional flows.
• Collaborated with designers and developers to audit and refine product flows, identifying friction points that resulted in measurable improvements to the user experience.
• Produced UX microcopy, onboarding content, SEO articles, and web copy that aligned product messaging with user intent, contributing to increased feature adoption rates.
• Built and managed content planning and review systems that shortened delivery timelines and improved cross-team alignment on product releases.

Community Lead—No-Code Community at Colab Innovation Hub, Kaduna (2025-01 – Present)

• Designed and implemented community operations infrastructure, including engagement tracking dashboards and onboarding workflows, amongst others.
• Organized and delivered workshops and collaborative learning sessions, directly contributing to skill development outcomes for members transitioning into tech roles.
• Grew the No-Code Community membership by onboarding new people, establishing retention systems that increased active participation.
• Coordinated cross-platform communications across WhatsApp and other digital channels, improving response times and information reach for community members and partners.

Executive Assistant / Personal Assistant at EncompassWell (2025-06 – 2025-10)

• Managed executive calendar, scheduling, and travel logistics across multiple time zones, enabling the executive to reclaim an estimated 8+ hours per week in administrative overhead.
• Served as the primary communications liaison, drafting and managing correspondence that maintained professional relationships with key partners and stakeholders.
• Tracked deliverables across multiple concurrent projects, implementing task management systems that improved on-time execution of organizational priorities.
• Prepared research reports, briefings, and presentations that informed executive decision-making on strategic initiatives.

Community Manager at EncompassWell (2024-03 – 2025-06)

• Developed and executed community growth strategies across Discord, Telegram, WhatsApp, Instagram, LinkedIn, and Twitter (X), driving measurable increases in follower count and active engagement.
• Created and managed content calendars and community programming that sustained consistent audience interaction and supported event and program promotion.
• Planned and hosted physical and virtual events, including workshops and meetups, expanding community reach and strengthening member relationships.
• Monitored and reported on engagement metrics, using data insights to iterate on growth strategies and demonstrate community ROI to stakeholders.
• Launched and structured new project communities from the ground up, achieving early adoption milestones ahead of projected timelines.

Office Manager & Administrative Officer at Egason Nig. Ltd (2018-01 – 2021-12)

• Restructured internal administrative workflows, reducing document retrieval time and improving cross-team coordination efficiency.
• Managed client communications and office documentation, maintaining high standards of accuracy and confidentiality that supported business reputation.
• Supported daily business operations by coordinating tasks across departments, contributing to the smoother execution of organizational objectives.

B.Sc. in Home Economics – Ahmadu Bello University, Zaria (2023)