Lola Ige

Senior banking and payments professional spanning settlement and reconciliation, payments operations, transaction investigation, FX, customer operations and banking technology. Since 2020, responsible for settlement and reconciliation activities across interbank payments, remittances, bill payments, virtual cards, faster payments and POS, including associated ledgers. Experienced in resolving payment exceptions, erroneous transfers, reversals, disputes and chargebacks while coordinating with banks, payment partners, third-party gateways and internal stakeholders.

Brings strong operational judgement, attention to control and accuracy, systems understanding, customer awareness and practical exposure to process improvement, automation and transaction-investigation solutions.

Settlement, Reconciliation & Payments Specialist - GUARANTY TRUST BANK PLC

(2020-11)

• Execute and oversee settlement of funds and remittances between banks through Inter-Bank Settlement Systems, Interswitch, Unified Payments and other switching services.
• Monitor and supervise settlement and reconciliation activities across bill payments, remittances, virtual cards, faster payments and POS products, including accompanying ledgers.
• Investigate and resolve payment disputes, erroneous transfers and chargebacks involving customers and settlement institutions, coordinating with relevant stakeholders through to resolution.
• Process reversals for unsuccessful inward and outward payments and resolve transaction incidents in line with procedures, policies and Service Level Agreements.
• Manage dispute-resolution platforms interfacing with third-party settlement gateways and financial institutions.
• Liaise with other banks, payment partners and internal stakeholders on interbank transactions, settlement matters and transaction exceptions.
• Contribute to product development, business-process innovation, process improvement and automation initiatives within payments operations.
• Participate in learning and development activities on procedures and guidelines, supporting knowledge transfer and consistency within the team.

Customer Information Service Officer | FX Teller - GUARANTY TRUST BANK PLC

(2010-11 - 2020-11)

• Provided support to internal and external customers in a fast-paced banking environment, resolving requests and complaints or escalating them to the appropriate unit.
• Processed FX transactions, including personal and business travel allowance sales, interbank FX transfers, cash payments and deposits, with a strong focus on accuracy and service requirements.
• Participated in product development, business-process innovation, process improvement and automation initiatives to improve customer experience.
• Built customer relationships, promoted banking products and educated customers on new products and services.
• Processed customer incidents in accordance with bank procedures and policies and within agreed Service Level Agreements.
• Supported learning and development activities on procedures and guidelines to strengthen knowledge transfer and consistency within the team.

Information Technology Analyst - GUARANTY TRUST BANK PLC

(2008-09 - 2010-11)

• Designed, analysed and supported IT systems aligned with business and technology requirements.
• Performed technology and cybersecurity audits and provided recommendations to the Bank.
• Liaised with developers on solutions to technology challenges and business needs; profiled new users on bank applications.
• Integrated multiple systems and reconciled the needs of different teams to support practical technology solutions.
• Gathered end-user feedback on system performance and advised management; provided technical guidance and training to staff.
• Planned and oversaw technology projects, including upgrades and hardware/software installations, and developed functional specifications.

Software Tester — Remote Internship - TESTIFY LIMITED (TESTCODE CAMP ACADEMY) - Remote

(2021-01 - 2021-04)

• Created test cases, test scripts and test summary reports based on functional requirements.
• Performed manual, functional, black-box, usability, regression, multi-browser, UAT and SIT testing.
• Logged defects on Jira, liaised with developers and tracked issues through closure.
• Wrote and executed Selenium WebDriver test scripts using IntelliJ and documented manual and automated testing activities.

Master of Business Administration - MBA - Ajayi Crowther University, Oyo State (2025)

Bachelor of Science - Economics - University of Ibadan, Ibadan, Oyo State (2016)

National Diploma - Computer Science - Lagos State Polytechnic, Ikorodu (now Lagos State University of Science and Technology) (2006)

Certificate - Agile Software Testing - Testify Limited (TestCode Camp Academy) (2021 - 2021)