IT Support Technical Engineer at ASHIROV TECHNOLOGY (2025-01 – 2026-06)
- Provided first- and second-level technical support, resolving hardware, software, and network issues.
- Installed, configured, and maintained operating systems, business applications, and IT equipment.
- Monitored and supported LAN/WAN networks, including routers, switches, and Wi-Fi infrastructure.
- Managed data backup, recovery, and implemented cybersecurity best practices.
- Documented IT incidents and solutions to improve service delivery and response times.
- Delivered remote and on-site technical support.
- Supported IT projects, system upgrades, and technology deployments.
- Trained end users on IT systems, Microsoft 365, cybersecurity awareness, and best practices.
IT Specialist & Tutor at NYSC (PPA) Karu LGA, Nasarawa State (2024-12 – 2025-12)
- Provided technical support and troubleshooting for hardware, software, and basic network issues.
- Delivered IT training and practical instruction to students, enhancing their digital skills.
- Maintained computer systems, laboratory equipment, and network connectivity.
- Supported IT projects, participated in team meetings, and contributed to process improvement initiatives.
Administrative Secretary at Association of Model Islamic Schools (AMIS) (2024-02 – 2024-12)
- Managed daily administrative operations, office communications, and stakeholder correspondence.
- Coordinated national meetings, events, and engagements with over 50 stakeholders.
- Managed executive calendars, scheduled meetings, prepared agendas, and recorded meeting minutes.
- Coordinated travel arrangements, logistics, and vendor relations to support organizational activities.
- Maintained official records, documentation, and correspondence, ensuring accuracy and confidentiality.
- Managed the organization's social media platforms and supported digital communication initiatives.
- Facilitated onboarding and coordinated training sessions for staff and stakeholders.
- Provided high-level administrative support to management, ensuring efficient office operations.
IT & Operation Officer (Internship Program) at SONG AFRICA, Federal Ministry of Justice (2023-10 – 2024-01)
- Provided technical support by diagnosing and resolving hardware, software, and system-related issues.
- Installed, configured, and maintained IT systems, business applications, and productivity software.
- Managed the organization's social media platforms and created engaging digital content.
- Developed and implemented IT policies and procedures to strengthen data security and compliance.
- Supported the upgrade and maintenance of network infrastructure and server systems.
- Contributed to the planning, implementation, and evaluation of IT projects and organizational initiatives.
IT Support Technical Engineer (Internship Program) at IUA Information Technology (2020-02 – 2022-09)
- Configured and deployed 100+ desktop/laptop.
- Upgrade the Company Network Infrastructure.
- Optimized IT operations and resolved complex technical issues.
- Window installation and Troubleshooting.
- Recovery Critical Data on Sever crash and maintained backup systems.
- Support hybrid/remote workforce VPN access and remote troubleshooting.
- Ensured reliable system performance during university operations.
