Margret Anuoluwapo

Motivated and highly organized individual seeking a virtual assistant position to provide reliable administrative support and contribute to team success. Eager to apply strong communication, time management and tech skills to help streamline business operations and support client needs.

Customer Care/Administrator at STEBUK ACADEMY (2022-01 – 2024-12)

Provided customer support and administrative services

• Responding to customer question via phone calls, email or in person
• Providing information about products service, policies and procedures
• Listen to customer complaints or concern
• Investigating and resolve problems efficiently and politely
• Take and process orders, form applications or service request
• Update customer accounts with accurate and current information
• Follow up with customers to ensure satisfaction

Secretary at LEAD HALL MONTESSORI SCHOOL (2020-01 – 2021-12)

Provided secretarial and administrative support

• Prepare, format and edit correspondence
• Maintain filling system (Physical and electronic)
• Schedule meetings, appointments, and conference calls
• Send meeting reminder and prepare meeting agendas
• Answer phone calls and take messages
• Respond to emails and letters professionally
• Arrange meeting rooms, refreshments and equipment
• Maintain confidential records and documents
• Use of office software like Microsoft word, excel and outlook

Receptionist at AAC PROFESSIONAL SERVICES (2019-01 – 2020-12)

Provided reception and administrative support

• Ability to work in a professional manner
• Welcoming client and visitor that visit the organization
• Keeping the front desk tidy and Clean
• Monitoring of Incoming and Outgoing Calls and Reporting it to the appropriate employee
• Monitoring of Office Supplies to Maintain the workflow of the Organization
• Time Management
• Scheduling, confirming appointments and meetings for senior management team
• Responding to Inquiries from callers seeking information
• Sorting, receiving, and distributing mails, correspondence between departments and personnel
• Maintained confidentiality of information regarding clients and company

OND in Business Administration and Management (NABAM) – LAGOS STATE POLYTHENIC OF SCIENCE AND TECHNOLOGY

Secondary School Certificate – Ayedere Ajibola Senior High School (2013-01 – 2019-12)

Primary School Certificate – God's Plan Memorial Nursery and Primary School (2007-01 – 2012-12)