Mark Caleb

Human Resources and Business Administration professional with experience in recruitment and staffing, HR policy development, workforce planning, employee relations, performance management, training and development, compliance, team supervision, and operational administration. Experienced in advising management on people-related matters, supporting organizational procedures, supervising staff, and coordinating day-to-day operations. Holds an MSc in Business Administration (Management), BSc in Business Management, and professional HR qualifications.

Human Resources Consultant - Techcell Logistics - Jos

(2026-05)

• Support recruitment and staffing by helping organizations attract, interview, and hire qualified employees.
• Develop and update HR policies, employee handbooks, and workplace procedures.
• Advise on workforce planning, staffing levels, succession planning, and talent management.
• Advise the CEO on strategic people and organizational decisions.
• Supervise HR officers and support effective delivery of HR activities.

Assistant Factory Manager - Witley Brooke Nigerian Ltd

(2023-05 - 2025-12)

• Supported planning, coordination, and monitoring of daily production activities to meet output targets.
• Supervised production staff, assigned tasks, monitored performance, and reinforced company procedures.
• Identified opportunities to improve production efficiency, reduce waste, and optimize manufacturing processes.
• Prepared production reports, analyzed performance data, and reported operational issues and recommendations to the Factory Manager.
• Supported compliance with company policies, industry standards, and environmental regulations.

Night Shift Supervisor - Henley and Ascot Nigeria Limited

(2022-12 - 2023-05)

• Directed and coordinated daily employee activities to ensure tasks were completed on time.
• Assigned duties, monitored workloads, and ensured resources were used effectively.
• Tracked employee performance, provided feedback, and recommended training or corrective action when required.
• Addressed operational issues and employee concerns and escalated complex matters to management when necessary.
• Communicated management instructions to staff and relayed employee feedback to management.
• Maintained attendance records, work schedules, production reports, and other operational records.

Sales Representative - Nigerian Breweries (Mark Calipers Consulting)

(2022-06 - 2022-11)

• Prospected for potential customers through cold calls, referrals, networking, and other sales channels.
• Built and maintained customer relationships by understanding customer needs and providing service.
• Negotiated prices, terms, and contracts and supported successful sales closure.
• Monitored market trends, customer preferences, and competitor activities to identify business opportunities.
• Followed up with customers to support satisfaction, resolve issues, and encourage repeat business.
• Maintained accurate records of sales activities, customer interactions, and sales performance.

Human Resources Officer - Techcell Logistics Company - Gombe

(2018-12 - 2022-04)

• Supported recruitment and staffing, including attracting, interviewing, and hiring qualified employees.
• Created and updated HR policies, employee handbooks, and workplace procedures.
• Supported compliance with labor laws, employment regulations, and workplace standards.
• Advised on employee relations, conflict resolution, disciplinary procedures, grievances, and workplace issues.
• Supported performance management through appraisal systems, performance goals, and productivity improvement.
• Identified training needs and organized development programs to improve employee skills.
• Advised on staffing levels, succession planning, and talent management.

Teacher / Recruitment Team - King of Glory International Academy - Gombe

(2018-01 - 2018-11)

• Prepared and delivered lessons aligned with curriculum and learning objectives.
• Taught subject content using appropriate teaching methods and learning resources.
• Evaluated student progress through assignments, tests, examinations, and classroom activities.
• Maintained classroom discipline and a safe, positive learning environment.
• Identified students' learning needs and provided guidance, encouragement, and academic support.
• Maintained accurate records of attendance, grades, assessments, and student progress.

Administrative Department (NYSC) - Ministry of Information and National Orientation - Gombe

(2017-11 - 2018-11)

• Managed daily office operations to support an organized and efficient work environment.
• Maintained and updated physical and electronic records, files, and databases.
• Prepared letters, reports, meeting minutes, presentations, and other official documents.
• Managed correspondence, including emails, letters, and telephone inquiries.
• Coordinated meetings, appointments, travel, and events for management and staff.
• Monitored office supplies, supported procurement, and maintained adequate stock levels.
• Coordinated office maintenance, repairs, and administrative support services.
• Supported adherence to organizational policies, administrative procedures, and regulatory requirements.

Network Administrator (IT) - Web Serve Computer / Cafe

(2011-07 - 2012-08)

• Installed, configured, and maintained network hardware and software, including routers, switches, firewalls, and wireless access points.
• Monitored network performance, identified issues, and supported uptime and reliability.
• Diagnosed and resolved network connectivity, hardware, software, and communication problems.
• Provided technical support to employees and assisted with connectivity issues.
• Performed routine maintenance, software updates, firmware upgrades, and network optimization.
• Maintained records of network configurations, system changes, troubleshooting activities, and IT assets.
• Supported compliance with organizational policies, industry standards, and cybersecurity best practices.

MSc - Business Administration (Management) - Gombe State University (2024)

BSc - Business Management - University of Jos (2016)

Diploma - Computer Maintenance - ECWA Information and Computer Science Institute (2011)

NECO - Nurul Islam High School, Kerena, Bukuru, Jos (2007)

First School Leaving Certificate - Airforce Primary School, Jos (2001)