Mary Alexander

A proactive Business Administration and Management graduate, experienced in retail operations, eager to join a dynamic, self-motivated team dedicated to success. Proficient in data analysis, process enhancement, and project management, with a proven record of optimizing processes and efficiency. Capable of identifying operational bottlenecks and implementing innovative solutions to boost productivity.

An expert in leveraging technology and analytical tools to provide actionable insights and support well-informed decision-making. Recognized as a strong communicator and collaborator, with meticulous attention to detail and a commitment to delivering results aligned with organizational goals. Dependable, adaptable, possessing a wealth of knowledge in providing accurate and timely information crucial to any organization.

Passionate about organizing, managing, and solving organizational challenges, excelling in exceeding customer expectations, cultivating an outstanding brand image, and driving organizational growth and development through effective time management skills.

Customer Care/Transaction/Channels-Digital Control Officer at Access Bank Plc. (2022-08 – 2025-08)

Provided exceptional customer service and oversaw digital banking operations with focus on data optimization and customer satisfaction.

• Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Oversee digital banking platforms, ensuring seamless and secure operations.
• Analyze data and trends to optimize digital channels, improving customer experience and operational efficiency.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
• management, policies, maintenance, Audit on data information's on customers data base etc...

Tech Sales Executive/Digital Marketing Officer/ Content /Script Writer at WALEX BIZ, Nigeria (2022-03)

Conducted digital marketing campaigns, content creation, and sales activities promoting new products and services.

• Sending mass messages/emails to companies, organizations and clients to promote awareness of new products and services.
• Drafting and composing thorough proposals for clients/loyal customers.
• Conducting script writing, content creation, and management, as well as devising and implementing digital marketing strategies utilizing SEO, email marketing and social media management.
• Providing daily updates to Administrators regarding pending and completed tasks.

Assistant Team Lead/Management of EDRMSPROJECT-NSITF at Byte works Technology Solutions, Nigeria (2021-09 – 2021-12)

Coordinated file record management and facilitated digital transformation of documents for the NSITF project.

• Facilitating the coordination of file record management.
• Recording incoming and outgoing files within the project unit.
• Transforming documents into digital format.
• Performing document tracking and file indexing of staff.
• Converting and deploying files to the NSITF site to facilitate the easy retrieval of documents belonging to staff and management.

Clerk/Desk Officer at Revenue Mobilization, Allocation and Fiscal Commission, Central Area, Abuja (2013-11 – 2014-04)

Managed incoming and outgoing documents with responsibilities for recording, stamping, and distribution.

• Responsible for overseeing all incoming and outgoing documents.
• Recording and stamping incoming files and letters, then distributing them to different offices.
• Other responsibilities delegated by the management.

HND in Business Administration & Management – Federal Polytechnic Bida Niger State, Nigeria (2015 – 2017)

OND in Business Administration & Management – Federal Polytechnic Bida Niger State, Nigeria (2011 – 2013)