Mercy Adewale
Client relations and Operations Officer
Talent
IbadanMember since October 24, 2026
Customer Service and Client RelationsCustomer Relationship Management and SupportTelephone & Verbal CommunicationFollow-up & Lead EngagementTime Management and MultitaskingComputer LiteracyCustomer servicepassenger communication
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Customer Service and Client RelationsCustomer Relationship Management and SupportTelephone & Verbal CommunicationFollow-up & Lead EngagementTime Management and Multitasking
About
Customer-focused professional with 2+ years of hands-on experience running a customer-facing business. Skilled in identifying customer needs, communicating value, handling concerns, following up on inquiries, and converting customer interactions into purchases. Strong verbal communication, relationship-building, problem-solving, and commercial awareness.
Experience
Business Owner at Jewelled Beads (2023 – 2025)
- Communicated effectively, answered questions, handled customer concerns, and followed up with prospects and existing clients.
- Managed multiple customer requests and orders simultaneously with strong attention to detail and professionalism.
- Developed commercial awareness, resilience, self-motivation, and accountability through running the business independently.
Travel Consultant at Trulink Immigration services (2025 – 2026)
- Assisted clients with travel planning, visa application procedures, and travel documentation requirements
- Provided clients with information on visa requirements, immigration procedures, travel policies, and destination guidelines.
- Delivered professional client support by providing clear guidance throughout the travel and visa application process.
Education
B.Sc. in Physiology – Osun State University (2019-11 – 2023-08)
Skills
Client relations and Operations Officer
