Ojong Emmanuel
CLIENT RELATIONS & OPERATIONS PROFESSIONAL
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About
Sociology graduate with three years of consistent, hands-on experience in client relations, team supervision, and operations across fast-paced, high-pressure service environments. Proven ability to resolve complex client requests, train and onboard team members, and maintain service quality under pressure. Seeking a Customer Success, Client Relations, or Operations role where reliability and people-first problem solving directly drive results.
Experience
Supervisor & Operations Lead - Patricia Nightlife - Benin City, Edo State
(2023-01)
- Managed high-profile client relations, resolving complex requests to boost customer retention.
- Supervise daily shift operations and staff to ensure smooth, high-quality service delivery.
- Trained and onboarded 7 team members on service standards and communication protocols.
Client Relations & Bar Service Specialist - Genesis Nightlife - Benin City, Edo State
(2021-01 - 2023-12)
- Delivered excellent customer service, building long-term client rapport and repeat visits.
- Developed fast problem-solving and conflict resolution skills during peak operational hours.
Head Barman & Service Coordinator - Patricia Nightlife - Benin City, Edo State
(2023-01 - 2023-12)
- Coordinated bar operations during high-volume events for seamless service execution.
- Improved inventory tracking, reducing stock discrepancies and wastage during busy shifts.
Public Relations Officer & Brand Lead - Electro Fest / Party of Your Dreams / Metro Thursday - Benin City, Edo State
(2021-01)
- Coordinated promotional campaigns and public messaging, successfully increasing event attendance.
- Built strong relationships with event partners and clients to enhance overall brand visibility.
Digital Services & IT Intern - Ambassador Cyber Cafe - Calabar, Cross River
(2021-01 - 2021-12)
- Assisted clients with document formatting, administrative tasks, and Microsoft Office tools.
- Maintained cafe computer systems and assisted customers with technical troubleshooting.
Education
B.Sc. - Sociology & Anthropology - University of Benin (2024-01)
