Human Resource Officer 2 at UNICCON GROUP OF COMPANIES (2023-02 – Present)
- Conversant with Recruitment process
- Understand legal compliance & employee compensation benefit plan
- Employee engagement and retention by promoting a diverse and inclusive workplace as well as navigate cultural differences between staff
- Design and implement inhouse & external training as well as support career growth
- Prepare payroll for staff
- HR software such as Excel and others
- Evaluate staff performance via Appraisals
- Manage Hr projects from planning to implementation
- Ability to use HRIS and interpret HR metrics and data
- Ensure integrity and fairness amongst staff and management
Assistant Monitoring & Evaluation Officer at UNICCON GROUP OF COMPANIES (2022-10 – 2023-02)
- Assist in designing and implementing monitoring and evaluation systems for the social media department
- Prepare reports on findings
- Communicate findings to departmental heads and recommendations and implementation
- Ensure SOPs are duly adhered to by various departments
- Provide feedback from various departments based on findings both technical and nontechnical
- Ensure compliance with relevant policies and procedures
Customer Service Representative at UNICCON GROUP OF COMPANIES (2021-11 – 2022-10)
- Put calls across to potential customers based on their interest in the product
- Received calls from existing customers who had no accurate knowledge of the product
- Responded to inquiries of curious potential customers who needed to know more about the product
- Gave relevant information to solve customers' query while managing different scenarios
- Delivered quality customer service
- Captured customers' data with relevant applications to solve their issues
- Attended registration of students for summer bootcamps in the robotics department
- Educated the customers on various product such as payment gateway, e-commerce platform etc
Administrative Officer at AFRICAN KINGDOM BUSINESS FORUM (2021-03 – 2021-10)
- Compiling a report based on attendance
- Prepared Recurrent Operations Funds (ROF) for the office
- Coordinates activities of other volunteers
- Give relevant information about the activities
- Follow-up to ensure maximum satisfaction
- Responsible for inventories
- Responsible for office operations
Head Admin (Volunteer Caller Group) at LIVING FAITH CHURCH ABUJA (2017-05 – 2020-03)
- Compiling a report based on attendance
- Assists the accounting department in preparation of Recurrent Operations Funds (ROF) when the need arises
- Coordinates activities of other volunteers
- Give relevant information about the activities
- Follow-up to ensure maximum satisfaction
- Encouraging and counseling
Customer Care Support at TXT-LIGHT POWERS SOLUTIONS, LUMOS (MTN AFFILIATED COMPANY) (2015-08 – 2016-10)
- Put calls across to potential customers based on their interest in the product
- Received calls from existing customers who had no accurate knowledge of the product
- Responded to inquiries of curious potential customers who needed to know more about the product
- Assisted new customers in crediting their products
- Provided solutions to customers who had challenges in operating their device via phone calls
- Educated the customers on the efficiency and adequate use of the device for efficiency purposes
- Gave relevant information to solve customers' query while managing different scenarios
- Delivered quality customer service
- Captured customers' data with relevant applications to solve their issues
- Resolved and rejected wrong installation execution for customers
- Educated customers on product services
- Attended customers inquiries about the product and services
- Gave out possible solutions to problems encountered by customers
- Coalition of data and analysis
- Part of the team that anchored promo on the product which was a huge success with more than 55% increase in customer base
Customer Care Agent (Inbound & Outbound) at ISON BPO LIMITED (AIRTEL NETWORK NIG.) (2014-08 – 2015-03)
- Answered incoming & outgoing calls from customers
- Gave relevant information to solve customers' query while managing different scenarios
- Delivered quality customer service to an average of 120 calls in 8 hrs
- Captured Customers data with relevant applications to solve their issues
- Rejected wrong installation execution
- Activated products and services for customers based on request
- Up sold products and services to potential customers who could afford the services
- Gave out possible solutions to problems encountered by customers
- Resolved customers' issues via the use of minsat application
Office Assistant at UNIVERSITY OF MAIDUGURI, BORNO (NYSC) GEOGRAPHY DEPARTMENT (2011-03 – 2012-03)
- Supervised students who were eligible to sit for examinations
- Collated data (scores) of students for result preparation
- Input of data of students for final presentation
- Sorted out of missing results and documents
- Retrieved data information of relevance to the department
- Entered data based on performance
- Responsible for inventories
Presiding Officer at INDEPENDENT NATIONAL ELECTORAL COMMISSION (INEC) (2011-05 – 2011-05)
- Supervised election process at the polling unit
- Responsible for the electoral materials at the polling center
- Distributed electoral materials at the unit
- Compiled result of the election at the center
- Read out the result
