Michael Okpala
IT support engineer and front ent developer
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About
High-performing IT Professional with in-depth knowledge of cloud solutions, customer service management, web development (Frontend), ability to adapt to changes, find opportunities and drive teams to embrace the change while making the most out of it. Demonstrated ability to multitask, clearly understand problems, provide solutions, increase productivity and Service Level Agreements (SLA), an individual contributor in small and large development teams, a great team player, with experience in taking initiative and ownership of tasks and projects, communicating with stakeholders, planning technologies, and developing platforms and tools
Experience
National Youth Service Corps, CallPhone ltd Jul 2022 - Jun 2023
· ConsultingwithITmanagersandotherdepartmentsasrequired.
· ProvidingITassistancetostaffandcustomersalike.
· Trainingend-usersonhardwarefunctionalityandsoftwareprograms. · Monitoringhardware,software,andsystemperformancemetrics.
· Resolvingloggederrorsinatimelymanner.
Front-End Developer, Nath Concept Ltd.
Web/Mobile Application development
May 2022 - Till Date
· Responsible for the projects to be completed on time to the desired specifications.
· Duties involved application design and coding, web design (HTML, CSS, JavaScript,), database design (MySQL), mobile phone application development (Android Studio), designing (3Ds max, Adobe C) and testing (Unit/Integration Testing).
· Developed and conducted training for end-users on new software and hardware systems, resulting in a 35% reduction in technical support requests.
· Successfully troubleshoot and resolved over 95% of customer technical issues within 24 hours, resulting in a 25%
increase in customer satisfaction ratings.
Education
Anambra State University - Bachelor of Science | Computer Science (2:2) 2018-2022
Federal Government College, Lagos -
with more than 5 credits including English and Maths WASSCE 2011-2017
