Saviour Bassey

IT Support Specialist with hands-on experience in troubleshooting hardware, software, and network issues in professional environments. Skilled in Active Directory, Microsoft 365 administration, and network diagnostics (TCP/IP, DNS, DHCP). Proven ability to resolve user issues efficiently, support business operations, and maintain IT systems. Passionate about continuous learning and delivering reliable technical support.

IT Support Engineer and Network Support Engineer - VDT Communications - Ikoyi, Lagos

(2025-09)

• Provided first-line and second-line technical support to resolve hardware, software, and network-related issues.
• Installed, configured, and maintained LAN, WAN, wireless networks, routers, switches, and access points.
• Configured and managed TCP/IP, DHCP, DNS, VLANs, and static IP addressing to ensure reliable network connectivity.
• Diagnosed and resolved network connectivity, internet, VPN, and email issues using troubleshooting tools.
• Supported customer service provisioning, network installations, and service activation for enterprise clients.
• Performed network monitoring, bandwidth management, and basic performance optimization.
• Assisted with router and firewall configuration, maintenance, and troubleshooting.
• Provided remote technical support using Remote Desktop and other remote support tools.
• Documented technical issues, resolutions, and network configurations in accordance with company procedures.

IT Support - Etech Energy Hub - Ibadan, Oyo State

(2024-07 - 2025-06)

• Resolved hardware, software, and network issues for end users
• Installed and configured desktops, laptops, printers, and IT equipment
• Managed Active Directory user accounts, password resets, and access permissions
• Troubleshot network connectivity issues (routers and wireless access points)
• Performed system updates, maintenance, and documentation
• Responded to helpdesk requests and ensured timely resolution

Graduate Trainee - Sydnet Solution Limited - Calabar, Cross River

(2018-10 - 2019-04)

• Trained in Service Management, Core Networking, RF, and Wireless Security
• Assisted in maintaining ISP network infrastructure
• Supported configuration of routers, switches, and wireless devices
• Participated in IP allocation, DHCP setup, and DNS troubleshooting
• Assisted in fault diagnosis and incident escalation

Bachelor of Science (B.Sc.) - Computer Science - University of Calabar (2017-02 - 2023-01)