Saviour Bassey
IT Support Specialist
About
IT Support Specialist with hands-on experience in troubleshooting hardware, software, and network issues in professional environments. Skilled in Active Directory, Microsoft 365 administration, and network diagnostics (TCP/IP, DNS, DHCP). Proven ability to resolve user issues efficiently, support business operations, and maintain IT systems. Passionate about continuous learning and delivering reliable technical support.
Experience
IT Support Engineer and Network Support Engineer - VDT Communications - Ikoyi, Lagos
(2025-09)
- Provided first-line and second-line technical support to resolve hardware, software, and network-related issues.
- Installed, configured, and maintained LAN, WAN, wireless networks, routers, switches, and access points.
- Configured and managed TCP/IP, DHCP, DNS, VLANs, and static IP addressing to ensure reliable network connectivity.
- Diagnosed and resolved network connectivity, internet, VPN, and email issues using troubleshooting tools.
- Supported customer service provisioning, network installations, and service activation for enterprise clients.
- Performed network monitoring, bandwidth management, and basic performance optimization.
- Assisted with router and firewall configuration, maintenance, and troubleshooting.
- Provided remote technical support using Remote Desktop and other remote support tools.
- Documented technical issues, resolutions, and network configurations in accordance with company procedures.
IT Support - Etech Energy Hub - Ibadan, Oyo State
(2024-07 - 2025-06)
- Resolved hardware, software, and network issues for end users
- Installed and configured desktops, laptops, printers, and IT equipment
- Managed Active Directory user accounts, password resets, and access permissions
- Troubleshot network connectivity issues (routers and wireless access points)
- Performed system updates, maintenance, and documentation
- Responded to helpdesk requests and ensured timely resolution
Graduate Trainee - Sydnet Solution Limited - Calabar, Cross River
(2018-10 - 2019-04)
- Trained in Service Management, Core Networking, RF, and Wireless Security
- Assisted in maintaining ISP network infrastructure
- Supported configuration of routers, switches, and wireless devices
- Participated in IP allocation, DHCP setup, and DNS troubleshooting
- Assisted in fault diagnosis and incident escalation
Education
Bachelor of Science (B.Sc.) - Computer Science - University of Calabar (2017-02 - 2023-01)
