Michael Samuel

Supply Chain Analyst with over 10 years at Jumia (Ecart Internet Services), Nigeria’s leading e-commerce platform, specialising in last-mile logistics, inbound receiving and reconciliation, shipment tracking and delivery performance. Combines hands-on analytical work with front-line leadership, having concurrently managed a high-volume delivery hub and a dispatch fleet in Port Harcourt. Brings a Business Management degree and formal training in material handling, warehousing and safety management, with a track record of turning customer and rider feedback into faster, more reliable deliveries.

Supply Chain Analyst at Ecart Internet Services Nigeria (Jumia) (2015 – Present)

• Receive and verify inbound shipments from the national network, confirming the status and condition of every package on arrival at the last-mile hub.
• Reconcile items received against network records and investigate discrepancies, maintaining accurate inventory at hub level.
• Track shipments through to final delivery, escalating delays early to protect delivery timelines and customer commitments.
• Collect and analyse feedback from customers and delivery associates to identify service gaps and recommend operational improvements.
• Follow up with new and existing customers to resolve issues and support repeat orders and retention.

Logistics Manager – Eliozu Fleet at Ecart Internet Services Nigeria (Jumia) (2023 – Present)

• Plan and manage daily dispatch, ensuring delivery agents leave on schedule to maximise successful first-attempt deliveries.
• Set daily operational targets and supervise hub representatives, delegating responsibilities and holding teams to agreed goals.
• Keep Task Force and Local Government permits current, preventing fleet stoppages and regulatory penalties.

Logistics Manager – Obio-Akpor Hub at Ecart Internet Services Nigeria (Jumia) (2020 – 2023)

• Ran end-to-end hub operations, coordinating staff, riders and customers to deliver daily targets.
• Resolved staff and customer escalations promptly to maintain service levels and smooth daily operations.

Supervisor at Boyz Company (BCON) (2014 – 2015)

• Supervised staff performance, service standards and hygiene and health-awareness initiatives.

Security Coordinator at Okudiv Security Services (2013 – 2014)

• Coordinated security personnel and daily security operations.

B.Sc. in Business Management – University of Jos (2011)