MargretGold Eze

Dedicated and customer-focused Customer Support Representative with practical experience providing professional assistance to customers, responding to enquiries, following up on orders, resolving customer concerns, and maintaining positive customer relationships. Strong communicator with the ability to listen actively, handle difficult conversations calmly, and provide clear and helpful solutions. Experienced in remote customer support and comfortable communicating through digital channels.

Customer Service Representative at Open Bridge PH (2026 – Present)

• Respond to customer enquiries and provide accurate, professional information.
• Assist customers with questions relating to orders, products, deliveries, and service issues.
• Follow up on customer requests and pending orders to ensure issues are properly resolved.
• Communicate delivery updates and changes clearly to customers.
• Handle customer complaints with patience, empathy, and professionalism.
• Escalate issues when necessary while ensuring the customer receives proper feedback.
• Work collaboratively with team members to ensure customers receive timely assistance.
• Maintain professionalism, responsiveness, and accountability while working remotely.

Customer Service Representative — Customer Support at Gracefort

• Communicated directly with customers to understand their needs and concerns.
• Assisted customers with enquiries and provided clear explanations.
• Followed up on customer issues to ensure they were not left unresolved.
• Maintained professional communication when dealing with frustrated customers.
• Used active listening and problem-solving skills to identify appropriate solutions.
• Supported smooth communication between customers and the organization.

Bachelor of Science (B.Sc.) in English and Communication Studies – Ignatius Ajuru University of Education (2024)