Miracle Ndulue

Accuracy-focused and empathetic Medical Virtual Assistant with over 2 years hands-on remote administrative experience supporting dermatology practices. Proficient in behavioral health EHR platforms. HIPAA-compliant patient communication, crisis appointment triage, and insurance pre-authorization for psychiatric services. Committed to reducing the administrative pressure on licensed therapists, psychiatrists, and counselors so they can dedicate more time to the clients who need them most.

Administrative Assistant - Calm Path Therapy & Wellness - Remote

(2025-01 - 2026-05)

• Managed full patient scheduling for 3-therapist private practice, handling 80+ weekly appointments across individual therapy, group sessions, and psychiatric evaluations.
• Processed HIPAA-Compliant patient intake forms, consent documentation, and PHQ-7 screening questionnaires using SimplePractice EHR.
• Coordinated insurance verification and prior authorization for outpatient therapy sessions with major payers including Aetna Behavioral Health and BCD.

Virtual Administrative Support - Lakeside Primary Care Clinic - Remote

(2024-05 - 2024-12)

• Handled front desk inbox management to 40+ patient inquiries weekly plan within a 2-hour response window without compromising client confidentiality.
• Prepared weekly appointment and caseload reports for clinical director to support therapist workload planning.
• Maintained HIPAA compliance and patient confidentiality at all times

Nurse Assistant - St. Felix Specialist Hospital - Onsite

(2022-01 - 2024-04)

• Assisted Nurse and healthcare professionals in delivering quality patient care in a fast-paced clinical environment.
• Monitoring and recording patient's vital signs, symptom and health Information, ensuring accurate documentation and timely reporting
• Scheduled patient appointments, coordinated follow-up visits, and communicated important healthcare information to patients and their families.

Medical Virtual Assistant Certification - Healthcare Administrative Support

Nursing Assistant Certification - Patient Care Support

NHS Care Certification - Fundamental Standards of Care