Moses Abuo

Results-driven professional with 5+ years of experience in financial services, sales, and marine operations. Skilled in customer service, loan sales, and cargo supervision with a proven track record of meeting KPIs, resolving client concerns, and driving process efficiency. Adept at problem-solving, teamwork, and adapting quickly in fast-paced environments.

Cargo Supervisor at ELAN STAR MARINE NIG. LTD. (2022-11 – 2025-12)

• Supervise cargo handling operations ensuring compliance with safety and quality standards.
• Collaborate with crew to achieve operational efficiency and timely task completion.
• Maintain accurate records of cargo movement and resolved minor technical issues.
• Supported team training initiatives, improving overall job performance.

Loan Sales Agent at UNION BANK OF NIGERIA (2018-05 – 2022-06)

• Marketed loan products, increasing customer acquisition and retention through proactive engagement.
• Analyzed applicants' financial data to determine loan feasibility, reducing risk of default.
• Prepared and submitted credit applications for verification, ensuring accuracy and compliance.
• Resolved customer complaints promptly, achieving high satisfaction rates.
• Collaborated with underwriting, legal, and operations teams for seamless loan processing.

Direct Sales Agent at UNION BANK OF NIGERIA (2018-05 – 2018-09)

Promoting and selling all banking products to NTB customers, and providing good customer service to all walk-in customers through Field sales, calls, and relationship building.

Bachelor of Science in Statistics – Cross River State University of Technology (2010-01 – 2015-09)