Angel Smith
Results-driven Financial Operations professional
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About
Results-driven Financial Operations professional with experience in payment processing, fund disbursement, and customer relationship management within the financial services sector. Skilled in transaction reconciliation, regulatory compliance (KYC/AML), and resolving client inquiries with efficiency and accuracy. Currently pursuing an MBA, with a strong interest in treasury operations and corporate banking.
Experience
Fund Disbursement Specialist - First Pension Custodian - Lagos, Nigeria
(2023-08 - 2025-12)
- Process and execute client payment instructions with high accuracy
- Verify and authorize payment details ensuring compliance
- Reconcile daily transactions and resolve discrepancies
- Ensure adherence to KYC and AML regulations
- Investigate and resolve transaction issues
- Collaborate with finance teams to improve efficiency
Customer Service Officer - First Pension Custodian - Lagos, Nigeria
(2022-10 - 2025-12)
- Handled inbound customer inquiries and resolved complaints
- Collaborated with teams to resolve complex issues
- Maintained accurate CRM records
- Identified recurring issues and suggested improvements
Loan Account Officer - First Pension Custodian - Lagos, Nigeria
(2023-10 - 2025-12)
- Processed loan applications and assessed eligibility
- Maintained accurate account records
- Built strong client relationships
- Advised customers on loan options
Education
MBA - Master of Business Administration - MIVA Open University (2025-01)
B.Sc. - Economics - Kwara State University (2016-01 - 2020-12)
