Motunrayo Salako

Results-driven Executive Virtual Assistant and Operations Admin with 4+ years of experience supporting executives and managing end-to-end business operations remotely. Proven track record of building and maintaining production tracking systems, streamlining client workflows, managing CRM pipelines, and delivering measurable efficiency gains. Adept at managing multiple priorities independently across Google Workspace, Trello, Zoho, and Microsoft Office.

Executive Assistant - Ugo Monye Limited - Remote

(2025-12)

• Built and maintained a multi-sheet Google Sheets production tracking system monitoring 30+ clients and 100+ outfits in production, including tailor assignments, pending orders and completed jobs.
• Designed and deployed a Google Forms client intake system with automated data capture into a live spreadsheet, streamlining the new client onboarding process.
• Managed executive calendar across consultations, client fittings, weekly check-ins and follow-up reviews using Google Calendar.
• Handled all professional email correspondence and responded to client inquiries on behalf of the executive, maintaining response quality and brand voice.
• Prepared and processed client quotes and invoices using Zoho, managing documentation for orders worth $20,000+.
• Organised and maintained a structured Google Drive filing system across 5 departments: CRM, Admin, Scheduling, Email Management, and Reports.
• Coordinated with tailors and vendors to track production milestones and communicate updates to clients proactively.

Customer Service Representative - Meganet Mobile Limited - Remote/Hybrid

(2022-12 - 2025-11)

• Managed high-volume customer interactions via phone, email and online channels, consistently meeting daily response time and satisfaction targets.
• Maintained accurate customer records and updated CRM databases with attention to detail, improving data reliability across the team.
• Supported daily administrative operations including data management, record keeping and process documentation across the customer service department.
• Handled escalations, complaints and complex account issues professionally, reducing repeat contacts through thorough first-contact resolution.
• Collaborated with remote and in-office teams to ensure smooth operations and supported administrative follow-up tasks to improve overall customer experience.
• Maintained full confidentiality and professionalism when handling sensitive customer information in compliance with company policies.

Virtual Assistant - Reverie - Remote

(2021-01 - 2022-11)

• Managed travel bookings, executive schedules and meeting coordination for a frequently travelling executive, reducing missed appointments by 40%.
• Responded to client communications and follow-ups promptly, improving response turnaround time by 35%.
• Organised company records, reports and documentation systems, reducing document retrieval time by 50%.
• Assisted with daily operations, administrative support and task management, improving overall workflow efficiency across teams.

Bachelor of Arts - History and International Relations - Lagos State University (2017-11 - 2021-09)