Mwaare Ck

Dynamic relationship management professional with over 20 years of experience in customer service, client engagement, business development, and stakeholder communication. Skilled at building trust, providing personalized guidance, managing inquiries, and maintaining long-term relationships. Experienced in CRM systems, presentations, outreach activities, and converting prospects into loyal clients.

Passionate about helping individuals identify opportunities that support their educational and career goals. Strong communicator with excellent organizational skills and a Master's degree in Leadership and Management.

Senior Customer Service & Operations Specialist - Travel Agency - Abuja, Nigeria

(2004)

• Conducted one-on-one consultations to understand client needs and recommend suitable solutions.
• Maintained detailed client records, follow-up schedules, and service documentation using digital tools.
• Built strong long-term relationships through proactive communication and personalized support.
• Delivered information sessions and presentations to individuals and groups regarding travel services and opportunities.
• Managed multiple client inquiries simultaneously while ensuring timely follow-up and high service standards.
• Generated referrals and repeat business through relationship-focused engagement and customer satisfaction.

Bachelor of Arts / Master of Arts - Trinity Bible College (2016)