Mzaagbe Philip

Dedicated Operations and HR Professional with over 7 years of experience in high-stakes administrative management, personnel oversight, and regulatory compliance. Proven track record in the end-to-end management of staff lifecycles, including hiring, training, and performance evaluations for diverse teams. Expert in streamlining operational workflows and maintaining 100% audit accuracy within complex corporate and retail environments.

Holds a B.Sc. in Economics and possesses advanced expertise in payroll administration, stakeholder engagement, and risk mitigation strategies

Client Advisor Assistant (Analyst) - ALLIANCE AND GENERAL INSURANCE PLC - Lagos

(2025-01)

• Client Support & Risk Evaluation: Analyze client proposals and financial applications, utilizing technical software to improve decision accuracy and evaluate medical/financial risk.
• Process Optimization: Streamline client onboarding and screening processes, significantly reducing turnaround time for account approvals.
• Compliance & Audit: Maintain 100% accuracy in daily transaction records and client documentation, ensuring seamless audit trails and regulatory reporting.
• Stakeholder Collaboration: Partner with cross-functional teams and field representatives to gather critical data for balanced risk management and premium recommendations.

Retail Administrator and HR - ALLIANCE AND GENERAL INSURANCE PLC - Lagos

(2024-02 - 2025-01)

• Relationship Backing: Acted as the primary point of contact for high-value client issues, ensuring timely resolution and maintaining high stakeholder engagement levels.
• Onboarding & Execution: Managed end-to-end client and New Marketers onboarding, including rigorous document verification to ensure 100% compliance with corporate standards.
• Business Development Support: Drafted formal business proposals and financial illustrations to support the sales team in securing new mandates and client accounts.
• Reporting & Analysis: Developed comprehensive monthly performance reports and sales trend analyses for senior management.

Wealth Management Consultant / Sales Manager - ALLIANCE AND GENERAL INSURANCE PLC - Abuja

(2022-10 - 2023-12)

• Portfolio Management: Developed tailored financial plans by assessing client income, asset allocation, and risk tolerance, leading to improved portfolio performance.
• Client Retention: Built long-term trusted relationships through clear advisory on investment options, asset protection, and insurance benefits.

Financial Analyst Intern (NYSC) (Credit & Debt Management) - BANK OF INDUSTRY (BOI) - Abuja

(2021-03 - 2022-02)

• Credit Assessment: Supported loan disbursement functions by verifying financial documentation and conducting site visits for risk evaluation.
• Portfolio Health: Managed multi-channel communication for repayment reminders, ensuring timely recovery and healthy portfolio metrics.

Manager - SEPAL D PHARMACEUTICALS AND STORES LIMITED - Abuja

(2018-05 - 2020-07)

• Risk Mitigation: Conducted internal audits to ensure compliance with financial and safety standards; prepared actionable risk reports for Management
• Customer service: Prioritized customer service, resolving complaints, and ensuring customers needs are met
• Sales and profitability: Developed strategies to increase sales and profitability, analyzing sales data, and monitoring trends
• Staff management: Hired, trained, scheduled, and supervised employees, and conducted performance evaluations
• Store operations: Oversaw the day-to-day operations of the store, including cleaning, maintenance, and scheduling
• Compliance: Ensured the store complies with all relevant laws, regulations, and company policies
• Store policies: Created store policies and marketing programs
• Supplier collaboration: Collaborated with suppliers and negotiating contracts
• Stock management: Kept track of stock to ensure the store can meet demands

B.Sc. - Economics - Benue State University, Makurdi (2020)