Naya Obumse

To contribute meaningfully in organization/s with great potential that will accord me the opportunity to self improve.

REMOTE SALES ADVISOR - First bank of Nigeria - Enugu State

(2024-09)

• Contact prospective and existing customers to promote banking products.
• Respond to inbound inquiries related to accounts, loans, cards, and digital banking.
• Build relationships with clients remotely to understand their financial needs.
• Meet sales targets on savings and current accounts, fixed deposits & investment products, debit & credit cards.
• Work with marketing-generated leads or warm customer lists.
• Follow up, nurture interest, overcome objections.
• Convert prospects into active customers.
• Assist customers with digital onboarding (e-KYC, document upload).
• Guide new customers through account activation.
• Ensure compliance with banking regulations and verification steps.
• Identify customer needs using transaction patterns or account behavior.
• Recommend suitable products (cards, loans, savings plans).
• Encourage customers to use more bank channels (digital banking, POS, etc.)
• Help customers solve simple account issues.
• Guide them on using mobile/internet banking.
• Escalate complex issues to the right team.

TEACHER - COPELAND LANGUAGE SCHOOL - Onitsha, Anambra State

(2022-11 - 2023-02)

• Planning and preparing lesson plans based on the curriculum
• Creating instructional content and materials
• Delivering engaging lessons to students
• Assessing student learning and progress
• Providing feedback and grading assignments
• Communicating with parents and other teachers about student progress
• Identifying individual student needs and adapting instruction as necessary
• Maintaining a safe and positive classroom environment
• Participating in professional development activities to continue learning and improving teaching skills
• Collaborating with colleagues and administrators to enhance school programs and policies

CUSTOMER SERIVCE STAFF (NYSC) - ENUGU ELECTRICITY DISTRIBUTION COMPANY - Enugu state

(2023-03 - 2023-12)

• Receiving customers complaint over the phone
• Handling courteously face to face enquiries from customers
• Attend to walk –in- customers(non MD)
• Receipt and acknowledge written customers complaint.
• Escalating call complaints to the appropriate unit for resolution.
• Accurate record of all calls and walk –in- customer's complaints.
• Communicate customers on decisions /actions taken to resolve their complaints.
• Prepare and submit weekly report of complaints to the manager (customer service)

RECEPTIONIST - OFUNNE CHAMBERS

(2022-03 - 2023-03)

Overall, the receptionist plays an important role in managing the front desk of the law firm and ensuring that clients receive excellent customer service.

• Greeting clients and visitors: A receptionist in a law firm is often the first point of contact for clients and visitors. They must greet them warmly and provide any necessary information about the firm and its services.
• Answering calls and emails: The receptionist is responsible for answering and directing calls and emails to the correct person or department.
• Scheduling appointments: Receptionists are in charge of scheduling appointments for clients, attorneys, and other staff members.
• Managing paperwork: They are tasked with organizing, filing and managing office documents and records.
• Maintaining the reception area: A receptionist is responsible for keeping the reception area tidy and presentable.
• Providing administrative support: They may perform tasks such as data entry, typing, photocopying, or other clerical duties.
• Coordinating meetings and conferences: In some cases, receptionists may be responsible for coordinating meetings and conferences for clients, staff or attorneys.
• Handling billing and payment processing: They may assist in processing payments and sending invoices to clients.

BA (HONORS) - English - Chukwuemeka Odumegwu Ojukwu University Anambra (2018 - 2022)

Federal Government Girls College, Onitsha Anambra State (2013 - 2018)

Kiddies Junction Nursery and Primary School, Onitsha Anambra State (2004 - 2013)