Steven Chukwu

Compassionate and detail-oriented Customer Care Professional with over 6 years of experience in counseling and 10 years in pastoral support. Possesses a clear British accent, exceptional active listening skills, and a proven track record of handling highly sensitive conversations with empathy and professionalism. Expert in conflict resolution, de-escalation, and confidential data management.

Fully equipped with a dedicated home office setup, seeking a Remote Customer Care Consultant role to deliver high-quality, empathetic support to UK clients.

Guidance Counselor at University of Nigeria Secondary School (2020-01 – Present)

• Managed high-volume inquiries and provided academic, career, and emotional guidance to over 200 individuals annually, ensuring a 100% confidentiality rate.
• Utilized advanced active listening and evidence-based techniques to handle sensitive escalations, de-escalate emotional situations, and resolve conflicts.
• Maintained detailed and accurate records, reports, and correspondence using Microsoft Word and Excel to ensure seamless data management.
• Collaborated closely with stakeholders (parents, teachers, and management) to build trust, resolve interpersonal disputes, and provide tailored solutions.

Pastoral Support Assistant at Evergreen Global Ministry (2015-01 – Present)

• Delivered remote and in-person support to church members over a 10-year period, handling crisis intervention and emotional care via phone, email, and WhatsApp.
• Coordinated communication strategies for organizational programs, executing timely follow-ups, and conducting welfare checks to maximize engagement.
• Facilitated workshops and group sessions on mental wellness and personal growth, demonstrating strong public speaking and presentation skills.
• Managed member databases and compiled comprehensive monthly reports using the Microsoft Office Suite.

Bachelor of Science (B.Sc.) in Counseling – University of Nigeria (2015-01)