Guest Support and Property Operations Specialist
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I am a remote operations and property management specialist with over two years of experience in residential and short-term rentals. I leverage platforms like Yardi, Airbnb, and Zoho Sign to ensure seamless operations. At the same time, I’m expanding my skills in project management and AI automation, allowing me to drive innovation not just in real estate but also across tech, hospitality, and other industries.
I’m passionate about using operations and emerging technology to solve complex business challenges and create real impact.
MS Office • Google workspace • Slack • Zoom/Teams • Airbnb/VRBO • Yardi • Appfolio • Monday.com • Ringcentral • HubSpot • Zapier • Zoho sign •Bookingmood • ChatGPT
Booking snd Reservations Operations Specialist - Nabro Holdings LLC
As a Booking and Reservation Specialist at Nabro Furnished Housing, I Managed booking operations across a portfolio of 70–100 fully furnished units, coordinating reservations for corporate clients and travel nurses across Airbnb, VRBO, and Zillow ensuring accurate recording of guest information, preferences, and special requests. Maintained a 91% occupancy rate, supporting over 13,000+ occupied nights annually through proactive booking management and pipeline optimization.
Developed and implemented SOPs, checklists, and onboarding/offboarding processes, improving workflow consistency and reducing operational downtime.
Utilized reservation software and property management systems such as Airbnb and VRBO to process bookings, update availability calendars, and generate invoices.
Prepared and executed lease agreements using Zoho Sign, ensuring accuracy and compliance with contractual terms. Communicated effectively with guests to confirm reservations, provide property information, and address any inquiries or concerns in a timely manner, resulting in high levels of customer satisfaction.
Acted as a central point of coordination between guests, internal teams, and vendors, ensuring smooth day-to-day operations.
Resolved booking issues, guest escalations, and last-minute changes efficiently, maintaining operational continuity and service quality. Monitored and adjusted pricing and availability strategies to optimize occupancy and support revenue performance.
Coordinated with housekeeping and maintenance teams to ensure seamless turnover of properties between guests, maintaining cleanliness and functionality to meet guest expectations. Handled contracts and booking documentation with meticulous attention to detail, ensuring accuracy and compliance with company policies and procedures.
Worked collaboratively with team members to optimize occupancy rates, identify opportunities for upselling, and resolve booking discrepancies or conflicts. r
