Ngozi Esomonu

Banking professional with 6+ years of experience spanning merchant acquiring, customer relationship management, customer acquisition, deposit mobilisation, loan administration, POS/payment solutions and banking operations. Experienced in building and maintaining merchant relationships, supporting customer acquisition and retention, monitoring transaction activity, resolving customer issues and identifying opportunities to support business growth. Currently serving as an E-Business Support Officer in UBA’s Merchant Acquiring Business, with hands-on experience in POS deployment, merchant support and terminal performance monitoring.

Brings a customer-focused, target-driven approach suited to Relationship Management and sales-focused banking roles.

Merchant Acquiring/POS Support Officer - United Bank for Africa (UBA)

(2023-12)

• Manage and support merchant relationships, providing responsive service and ongoing assistance to maintain strong customer engagement.
• Configure, prepare and deploy POS terminals to merchants while ensuring adherence to bank procedures and service requirements.
• Monitor merchant terminals and transaction activity to identify inactive terminals and support improved terminal usage and uptime.
• Handle merchant enquiries, complaints and service requests professionally, following through to resolution within applicable service timelines.
• Support merchants with payment-terminal issues and provide practical assistance to sustain business operations and customer satisfaction.
• Process assigned customer requests accurately in line with banking procedures and service standards.
• Maintain regular follow-up with merchants and support continued use of payment solutions.

Credit Officer - First City Monument Bank (FCMB)

(2022-09 - 2023)

• Develop and implement customer-focused marketing approaches to attract prospective customers and support business growth.
• Built relationships with clients, identified their needs and communicated customer concerns and proposed solutions to management.
• Recruited new and existing customers for loan products and supported the delivery of credit services.
• Processed loan applications and facilitated credit services in line with operational requirements.
• Followed up with customers on loan repayment and recovery schedules.
• Mobilised customer deposits and supported business growth through customer engagement and product awareness.
• Maintained customer follow-up to improve service experience and ensure issues were addressed.

Accountant - L G Digital Showroom

(2019-01 - 2019-12)

• Processed customer payments through cash, cheque, cards and transfers with attention to accuracy and service quality.
• Maintained daily, weekly and monthly transaction reports and ensured information was accurately recorded.
• Prepared invoices for walk-in and corporate customers and matched invoices with payment receipts.
• Processed returns, exchanges and refunds while maintaining accurate transaction records.
• Prepared weekly imprest budgets and analysis reports.

B.Sc. - Accounting - Ignatius Ajuru University of Education, Rumuolumeni, Port Harcourt, Nigeria

Senior Secondary Certificate Examination (SSCE) - Mother Care International School, Abia State