Nkiru Okafor

A personable, detail oriented, empathic Operations & Client Relationship Management personnel with a creative thought process designed for implementing scheduling, filing systems, alongside reduced the time wastage due to misplaced files or unclear scheduling through excellent 1st–4th tier task prioritization method. Highly adaptable, impeccable management acumen, strong empathy & social skills, good time management with ability to identify customer needs, client requirements and positive projection of company's brand - image, products and services. Keen to make significant contribution in my work environment as a dependable and efficient employee being resourceful to the organization and affable towards my colleagues.

Core management experience from Credible Organizations where I have added value with my position, Confident of an increase in organizational growth and development.

Operations Officer at ASSOCIATED PORT AND MARINE DEVELOPMENT COMPANY LIMITED (2026-01 – Present)

• Prepare and submit customs documentation for import and export containers.
• Ensure compliance with local customs laws, trade regulations, and government agencies (SON, NAFDAC, NDLA, etc.).
• Process duties and transire with customs authorities.
• Liaise with customs officials to secure clearance of containers/cargoes.
• Track and monitor shipment status to prevent delays.
• Advise clients on customs regulations and procedures.
• Coordinate with shipping lines and terminal operators.
• Maintain accurate records of all transactions and documentation.
• Resolve customs-related issues, discrepancies, or disputes.
• Ensure proper classification and valuation of goods according to customs standards.

Freight Forwarding Officer at AGASO WORLDWIDE (2020-12 – 2025-12)

• Experience in the processing of form M, letters of credit, SON (Standard Organization of Nigeria).
• Online Applications, shipping documents and other related import clearing operations.
• Identify, develop and secure new business opportunities in the freight forwarding and logistics.
• Consolidate the planning related to shipments and customs clearance of goods.
• Document delivery and receipt "Deliver important documents such as bills of lading, Release orders and cargo manifest between ports, customs, and shipping companies".
• Liaise with the banks and government appointed shipment inspection agents on every shipment for appropriate duty payment.
• Classification in conformance to the statutory requirement.
• Liaise with base logistics, reception and warehousing personnel to ensure efficient operations and cargo deliveries.
• Ensure adequate record keeping of customs documents, notices, government regulatory documents and documentations of other third parties.

Marketing Executive at KEYSTONE BANK LIMITED (2015-01 – 2020-11)

• Marketed bank's products to both existing and prospective customers.
• Won and retained both new and existing customers.
• Relationship management.
• Deposited mobilization (with emphasis on DDA & SA).
• Managed profit maximization through risk asset creation and management.
• Reactivated dormant and inactive accounts.

Customer Service at ENTERPRISE BANK LIMITED (2013-08 – 2014-12)

• Attended to customer complaints.
• Ensured transactions are appropriately carried out.
• Compiled financial statements.
• Responded to customer via chats, calls or emails.
• Resolved inquires, complaints and concerns timely.
• Maintained accurate records of customers interactions.
• Documented customer interactions in CRM software.
• Maintained knowledge of products, services and policies.
• Collaborated with internal teams to resolve customer issues.

B.Sc. in Economics – Tansian University Umunya, Anambra State (2011)