Nnadozie Uchechi

Customer-focused professional with 3+ years of experience in client communication, administrative coordination, and user support across healthcare and technology sectors. Adept at onboarding users, managing inquiries, maintaining accurate records, and delivering empathetic, solution-oriented service. Experienced in remote, fast-paced environments and passionate about helping users get the most out of digital platforms.

Virtual Administrative Assistant / Client Services Representative - Alfson Geotech Limited - Remote

(2024-11)

Serve as the first point of contact for client inquiries, resolving issues promptly through email and virtual channels while maintaining a professional, customer-first approach.

• Onboard new clients by guiding them through account setup processes, platform navigation, and service features, reducing onboarding friction and improving early-stage satisfaction.
• Document recurring client questions and escalate complex cases to the appropriate team members, contributing to a structured knowledge base of common issues and resolutions.
• Collect and analyse client feedback to identify patterns, surface recurring pain points, and relay actionable insights to management for service improvement.
• Maintain and update CRM records, support logs, and correspondence documentation to ensure accurate, audit-ready record-keeping across all client interactions.
• Coordinate across internal teams and vendors to ensure timely resolution of service requests and consistent communication with clients throughout the process.
• Monitor workflow efficiency and proactively suggest process improvements that have reduced response time and increased operational consistency.

Operations Assistant - TLJ Graphics - Remote

(2023-12 - 2024-08)

Acted as the primary client liaison, handling all inbound project inquiries, setting expectations, and providing regular progress updates to ensure client satisfaction throughout project lifecycles.

• Developed onboarding materials and step-by-step guides to help new clients understand service processes, platform tools, and deliverable timelines.
• Tracked and reported on project status, client feedback, and support ticket progress using structured documentation systems, enabling data-driven decision-making.
• Identified and resolved client concerns proactively, escalating issues when required while maintaining clear and empathetic communication at every stage.
• Improved internal workflows and team coordination processes, increasing overall team efficiency by 15%.
• Facilitated team meetings, maintained project documentation, and ensured all stakeholders remained aligned and informed.

Paediatric Physiotherapist - Alimosho General Hospital - Lagos, Nigeria

(2023-10 - 2024-09)

Delivered empathetic, patient-centred care by responding to patient and caregiver inquiries with accuracy and professionalism.

• Maintained detailed, confidential patient records in compliance with organizational standards and data management protocols.
• Conducted health education sessions, translating complex clinical information into clear, accessible language for diverse audiences.
• Collaborated with multidisciplinary healthcare teams to coordinate care plans and ensure timely, high-quality service delivery.

Intern Physiotherapist - 68 Nigerian Army Reference Hospital, Yaba, Lagos - Lagos, Nigeria

(2022-01 - 2023-01)

Volunteer Physiotherapist - 68 Nigerian Army Reference Hospital, Yaba, Lagos - Lagos, Nigeria

(2021-09 - 2021-12)

Bachelor of Physiotherapy - Physiotherapy - University of Lagos, Nigeria (2014 - 2019)