Nnaemeka Okenu

Results-driven Banking and Finance professional with over 8+ years of experience across hospitality, sales and marketing, customer service, administration, security operations, cashiering, and IT support. Proven track record of increasing sales by up to 22%, managing 80+ weekly customer orders, coordinating 20+ security personnel, supporting 15+ telecommunications maintenance assignments, and processing 50+ daily customer transactions. Actively demonstrated ability to improve customer engagement, support revenue growth, maintain operational accuracy, coordinate teams, and deliver efficient business operations across diverse industries.

Seeking opportunities in Banking, Administration, Customer Service, Sales, Operations, or other corporate environments.

Bar Tender and F&B Manager at Bliss Continental Hotel and Suites (2024 – 2025)

• Increased bar sales by 22% through targeted product promotion, upselling strategies, and proactive customer engagement
• Managed an average of 80+ customer orders weekly, ensuring accurate order processing, timely service delivery, and positive customer experiences
• Improved product availability by 18% through proactive stock monitoring and timely identification of replenishment needs
• Increased repeat customer patronage by 15% through responsive service, personalized customer engagement, and effective complaint resolution
• Coordinated daily bar operations across sales, customer service, inventory monitoring, and payment processing to support efficient service delivery

IT Support Staff at Support Nigeria Limited (2022 – 2023)

• Supported 15+ Airtel network maintenance and technical support assignments, contributing to the reliability of telecommunications infrastructure
• Reduced response delays by 20% by promptly identifying, documenting, and escalating network-related technical issues to the appropriate technical teams
• Supported the completion of 95%+ of assigned technical tasks within required timelines through effective teamwork and field coordination
• Maintained 100% completion of required technical activity records, equipment checks, and maintenance documentation
• Collaborated with technical teams to troubleshoot and resolve operational issues, contributing to improved service continuity

Manager at Dee Beddings and More (2021 – 2021)

• Increased monthly sales by 20% through targeted product promotion, customer engagement, and effective sales follow-up
• Managed 60+ customer interactions monthly, converting customer inquiries into sales opportunities through needs-based product recommendations
• Reduced stock-out incidents by 15% through proactive inventory monitoring and timely identification of replenishment needs
• Improved customer satisfaction by 18% through prompt inquiry resolution, product guidance, and responsive customer service
• Maintained 98%+ accuracy in sales, inventory, and operational records to support effective business decision-making

Administration Staff / Security Personnel at Emis International Security Company (2019 – 2020)

• Progressed from Security Personnel to Administration Staff based on strong performance, reliability, and demonstrated administrative competence
• Coordinated and monitored the attendance, duty compliance, and performance of 25+ security personnel
• Reduced administrative delays by 15% through improved organization of personnel records, duty schedules, and administrative documentation
• Maintained 100% confidentiality and accuracy in handling personnel records and operational documentation
• Reported and escalated operational issues promptly, supporting faster management intervention and resolution

Marketing Representative at Edmark International PLC (2017 – 2019)

• Increased customer acquisition by 25% through direct product marketing, targeted customer engagement, and relationship-building activities
• Generated 100+ qualified customer leads monthly through consistent product promotion and direct prospect engagement
• Increased repeat customer purchases by 20% through effective follow-up, relationship management, and personalized product recommendations
• Expanded product awareness among 200+ prospective customers monthly through direct marketing and promotional activities
• Maintained accurate customer and sales activity records to support follow-up, customer retention, and business development

Cashier at Chili's Food Ltd (2016 – 2017)

• Processed 50+ customer transactions daily while maintaining 98%+ transaction accuracy across cash and electronic payment channels.
• Reduced transaction discrepancies by 15% through accurate payment processing, careful cash handling, and consistent verification procedures
• Supported daily cash reconciliation activities involving multiple payment channels and transaction records
• Maintained accurate daily sales and payment records to support financial accountability and operational reporting
• Handled multiple customer transactions in a fast-paced environment while maintaining professionalism, accuracy, and efficient service delivery

Higher National Diploma (HND) in Banking and Finance – Federal Polytechnic Oko, Anambra State (2022)

National Diploma (ND) in Banking and Finance – Federal Polytechnic Oko, Anambra State (2019)