Nofeesat Rabeeu

Customer-focused HMO/Billing and administrative professional with experience supporting client relationships, handling customer enquiries, following up on outstanding accounts, negotiating tariffs and coordinating with HMOs and other stakeholders. Holds a First Class B.Sc. in Business Administration with strong communication, negotiation, networking, problem-solving and teamwork skills. Adaptable, teachable and motivated to transition into corporate sales, build strong business relationships and contribute to revenue and organizational growth.

HMO/Billing Officer - COPTIC HOSPITAL, ONIRU V.I, LAGOS ISLAND - Lagos Island, Lagos

(2024-01)

• Manage relationships and communication with HMOs and healthcare stakeholders to support smooth service delivery.
• Follow up on outstanding bills and debt recovery, requiring consistent client/stakeholder engagement and persistence.
• Coordinate pre-authorization codes and verify enrollee eligibility while communicating with HMO contacts.
• Submit bills within required timelines and follow up with relevant stakeholders to support timely processing and payment.
• Participate in tariff negotiation, applying negotiation and communication skills to support organizational interests.
• Respond to billing and service-related concerns and work with internal teams to resolve issues efficiently.

Administrative Assistant Executive - HAMKAD PRIVATE HOSPITAL, ABULE EGBA, LAGOS - Abule Egba, Lagos

(2022-08 - 2023-12)

• Handled inbound customer calls, enquiries and service-related queries while maintaining a professional customer experience.
• Managed customer relationships and resolved concerns efficiently and within appropriate timelines.
• Collected and communicated customer feedback to support service improvement.
• Attended to enquiries from prospective and existing customers and provided clear information.
• Built positive customer interactions through friendly, responsive and efficient service.

NYSC Intern - ALIMOSHO LOCAL GOVERNMENT, AGBADO/OKE-ODO, LAGOS - Agbado/Oke-Odo, Lagos

(2016-10 - 2017-11)

• Supported organizational policies, objectives and business activities aimed at improving productivity and operational continuity.
• Served as a liaison between organizations, stakeholders, government officials and external organizations.
• Assisted with interviews, contracts and official communications for executive officials.

B.Sc. (Honours) - Business Administration - National University Sudan (2012 - 2016)

Diploma - Certified Nursing Assistance / Health Care Assistant - CLI College (2022)

Diploma - Arabic - International University of Africa (IUA), Khartoum, Sudan (2011 - 2012)