Blessing Festus (Bliss)

Client-focused professional with 3+ years of experience in Client Relationship Management, Customer Experience, Business Development and Sales. Proven track record of onboarding 200+ clients, building strong customer relationships and consistently achieving revenue targets, Experienced in client retention, corporate account management, referrals, complaint resolution and team coordination. Seeking opportunities in Customer Success, Client Experience, Relationship Management or Business Development.

Client Relations Officer at IVORY HEALTH CLUB (2023-08 – Present)

• Onboarded and managed 200+ clients, providing ongoing relationship management and customer support.
• Consistently achieved and exceeded monthly revenue targets, personally generating ₦10.44M in June 2026 and ₦6.36M in July 2026.
• Followed up on enquiries, prospective clients and membership renewals, converting opportunities into paying customers and supporting client retention.
• Built strong client relationships that generated referrals and repeat business.
• Managed relationships with 2 corporate clients, supporting onboarding and ongoing service needs.
• Handled client complaints and service concerns, coordinating with internal departments to ensure timely resolution.
• Supported resolution of payment and account-related issues, including transfer discrepancies and POS transaction glitches, by escalating cases to the Accounts team and following through to resolution.
• Coordinated and supervised 3–4 staff members, including task allocation, performance monitoring and onboarding/training support.

Life Planner at ENTERPRISE LIFE (2023-02 – 2023-07)

• Prospected and sourced new clients for life insurance products through direct outreach and client engagement.
• Educated prospective clients on suitable life insurance solutions and supported them through the onboarding process.
• Conducted regular calls and follow-ups to nurture prospects, maintain client relationships and support policy retention.
• Built relationships with existing clients to generate referrals and identify additional business opportunities.

Food Quality Control / Supervisor at NATIONAL YOUTH SERVICE CORPS (NYSC) (2022-02 – 2023-01)

• Assisted the head chef in maintaining food quality, kitchen hygiene and safety standards.
• Monitored customer orders to ensure accuracy and prompt delivery.
• Worked closely with the manager to coordinate and supervise staff activities and daily work schedules.
• Supported staff performance monitoring and addressed operational issues in line with management procedures.
• Assisted with maintaining an organised and efficient kitchen and service operation.

Cash Reconciliation Officer at JUMIA (2021-08 – 2022-01)

• Reconciled cash collections from completed customer deliveries, ensuring accurate recording and accountability of funds.
• Followed up with delivery drivers to verify cash collected from delivered orders and resolve reconciliation discrepancies.
• Reviewed delivery and payment records to identify outstanding balances and ensure timely account reconciliation.
• Liaised with relevant teams to follow up on unresolved cash and delivery-related issues.

Bachelor of Science (B.Sc.) in Food Science and Technology – Federal University of Agriculture, Abeokuta (FUNAAB) (2021)