Nsing Favour

Customer-focused Administrative and Service Professional with over 4 years of experience in customer service, office administration, and front-desk operations, combined with hands-on experience as a professional hairstylist. Skilled in client relations, appointment scheduling, records management, and delivering personalized services in fast-paced environments. Known for strong communication skills, attention to detail, and the ability to create positive customer experiences while maintaining professionalism and confidentiality.

Hair stylist - Hair by Arike - Oworo, Lagos

(2025-03 - 2025-08)

• Provided professional hair styling services including braiding, weaving, wig installation, and basic hair treatments.
• Consulted with clients to understand preferences and recommend suitable hairstyles.
• Managed customer appointments, walk-ins, and waiting lists to ensure smooth daily operations.
• Maintained a clean, safe, and hygienic salon environment in line with health and safety standards.
• Delivered excellent customer service, building repeat clientele through professionalism and friendliness.
• Assisted with payment processing and basic record keeping of daily services.

Receptionist - Thelashcentric - Lekki Phase 1, Lagos

(2022-10 - 2025-01)

• Coordinated day-to-day office operations, ensuring smooth workflow across departments.
• Scheduled meetings, prepared agendas, and maintained minutes for management.
• Managed correspondence, prepared reports, and ensured timely communication with stakeholders.
• Assisted in HR-related functions such as recruitment support, leave management, and onboarding.
• Oversaw office supplies, inventory, and vendor relationships to ensure cost-effectiveness.
• Provided administrative support for company events, trainings, and seminars.
• Monitored compliance with company policies, ethics, and workplace safety standards.
• Supported management with travel arrangements, visa processing, and logistics planning.

Sales Rep/ Cashier - Chique Bridals Boutique - Lekki, Lagos

(2020-12 - 2022-09)

• Acted as first point of contact for clients, responding to inquiries and providing timely information.
• Maintained client database, generated reports, and ensured records were up to date.
• Assisted with office administrative duties including filing, scheduling, and documentation.
• Supported sales and marketing teams in client follow-ups, order processing, and contracts.
• Coordinated promotional events and managed front-office reception during exhibitions.
• Drafted correspondence, prepared presentations, and assisted in proposal development.
• Handled social media inquiries and directed leads to the sales team.

OND - ACCOUNTANCY - Yaba College of Technology (2021 - 2024)

SSCE - Kings and Queens Secondary School (2012)