Obinna Ekpere

Experience Center Agent

Lagos, LagosMember since July 11, 2023

Customer SuccessRelationship managementLogistics planningBroad working knowledge of IT systems and operationsExcellent customer requirements skillsGood presentation skillsExcellent managerial skills and organizational capabilities.Good people management and communication skills.

About

Oversees the daily operations of the company’s activities Ensure correct documentation for shipments (bills of lading, invoices, etc.). Monitor delivery timelines and handle delays or issues.

Experience

Supervisor - GUO LOGISTICS - Lagos State

(2025-06 - 2026-07)

Oversees the daily operations of the company’s activities
Ensure correct documentation for shipments (bills of lading, invoices, etc.).
Monitor delivery timelines and handle delays or issues.
Oversee the receipt, storage, and dispatch of goods.
Supervise warehouse/logistics staff, including assigning tasks and schedules.
Train, evaluate, and ensure staff follow safety and operational procedures.
Resolve team conflicts and performance issues.
Ensure compliance with company policies, legal standards, and safety regulations etc.

Customer service representative - GIG LOGISTICS - Lagos State

(2020-10 - 2025-04)

Responding promptly to customer inquiries and complaints
Processing orders and requests
Acknowledging and resolving customer complaints
Ensure customer satisfaction and provide professional customer support.

CALL CENTER AGENT - OUTCESS (Branch) - Ikeja, Lagos

(2020-04 - 2020-10)

Communicating with customers through various channels.
Knowing our products inside and out in other to respond to customer’s questions.
Keeping records of customer interactions, transactions, comments, and complaints.

VERIFICATION OFFICER - PAYCOM (OPAY) - Warri Operation Centre

(2019-11 - 2020-03)

Updated the database with verification data and other data according to the operational plan.
Prepared verification update on weekly basis.
Was responsible for conducting detailed checks on riders and their guarantors based on specified information.
Employed strong, analytical and skills collaborating skills in achieving weekly verification targets.

PRINCIPAL - Continental Secondary School - Warri

(2015-05 - 2017-04)

Supervised the activities of a team of about 20 teachers generating a daily report highlighting student/ teacher progress.
Employed strong managerial and organizational skills in daily curriculum and timetable planning.
Successfully represented the school in several state meetings.

PRESIDING OFFICER - INEC ad- hoc - Anambra North LGA

(2013-11)

Coordinated 3 voting points during the elections.
Employed strong negotiation and conflict resolution skills in ensuring that the results of the elections were properly captured and documented.

VOLUNTEER JOB - NATIONAL SOCIAL INVESTMENT MANAGEMENT SYSTEM (NASIMS) - Baruwa Primary Health Care Center, Baruwa Lagos

(2021 - 2022)