Obiora Grace

Detail-oriented and adaptable Linguistics graduate with hands-on experience in office administration, customer service operations, sales, and instruction. Proven track record in managing front-desk workflow, facilitating client inquiries, organizing records, and executing financial transactions. Strong interpersonal communicator adept at multitasking, conflict resolution, and maintaining high service efficiency in fast-paced operational environments.

Secretary at Oxford Driving School (2022-01 – 2023-12)

• Managed daily front-office operations, establishing a welcoming and highly organized environment for clients.
• Served as primary point of contact for client inquiries, providing detailed service information and scheduling instruction sessions.
• Maintained confidential client records, registration logs, and administrative files with high accuracy and completeness.
• Coordinated communications between management and instruction staff to optimize daily operational schedules.

POS / Financial Services Attendant at Retail Services (2021-01 – 2021-12)

• Processed electronic payment transactions, cash withdrawals, and funds transfers accurately and efficiently.
• Reconciled daily financial transactions against terminal logs to maintain error-free balancing sheets.
• Delivered high-quality customer service, addressing transaction queries prompt and building repeat client trust.

Sales Representative at Vera Apparel (2020-01 – 2021-12)

• Engaged customers, assessed clothing requirements, and offered tailored merchandise recommendations to drive store revenue.
• Organized visual apparel displays and maintained neat product arrangements to enhance retail presentation.
• Supported stock taking, inventory tracking, and daily store opening/closing procedures.

Sales Associate at Anita's Closet (2018-01 – 2019-12)

• Assisted shoppers through product selection and payment processing, consistently achieving positive customer feedback.
• Maintained structured floor displays and supported inventory restocking to minimize missing stock discrepancies.

Primary School Educator at God's Delight Academy (2017-01 – 2017-12)

• Designed and delivered engaging daily lesson plans for primary pupils according to curriculum guidelines.
• Fostered an organized, disciplined, and supportive classroom environment conducive to learning and development.
• Evaluated pupil academic performance and communicated progress updates effectively to school leadership.

Sales Assistant at Emeka's Unisex Boutique (2017-01 – 2017-12)

• Attended to customers and provided detailed product information to facilitate sales.
• Maintained a highly organized and presentable shop floor, handling all customer interactions professionally.

Bachelor of Arts (B.A.) in Linguistics – University of Benin (UNIBEN) (2023-01 – 2026-12)

Senior Secondary School Certificate (SSCE) – Delight Academy

First School Leaving Certificate (FSLC) – White Dove Group of Schools