Official Pdivinity

Results-driven Customer Service Representative and Appointment Setter with 4+ years of experience in cold calling, lead generation, and client relationship management. Skilled in engaging prospects, qualifying leads, scheduling high-quality appointments, and consistently meeting sales targets. Adept at handling objections, resolving customer concerns, and delivering exceptional service that drives customer satisfaction and business growth.

Strong communicator with proven ability to work in fast-paced, target-driven environments.

Call Center Representative – Customer Service & Sales at Elite Developer (2021-01 – 2023-12)

• Managed inbound calls and resolved customer inquiries professionally and efficiently.
• Provided technical support for Windows PCs and mobile devices, troubleshooting performance, network, and email issues.
• Delivered clear step-by-step instructions to customers with varying technical skill levels.
• Conducted upselling of services and products, achieving consistent sales targets.
• Documented customer interactions and technical resolutions for record-keeping and team use.
• Provided support via phone, chat, and email platforms.
• Designed websites for local and international clients, boosting web performance and traffic by over 50%.
• Developed website redesigns and enhancements, providing intuitive and modern designs.
• Collaborated with marketing teams on 10+ ad campaigns.
• Mentored students who are now professional web designers.

Appointment setter at Zion Medical Center (2023-01 – 2025-12)

• Contacted prospective and existing patients via phone to schedule medical consultations and follow-up appointments.
• Handled inbound and outbound calls professionally while maintaining patient confidentiality.
• Explained medical services, procedures, and consultation processes to patients clearly and accurately.
• Confirmed, rescheduled, and cancelled appointments based on doctors' availability.
• Maintained and updated patient records in the system with accurate information.
• Followed up with patients to remind them of upcoming appointments and reduce no-shows.
• Coordinated with doctors, nurses, and front desk staff to ensure smooth scheduling operations.
• Responded to patient inquiries and directed urgent medical concerns appropriately.
• Managed daily appointment calendars to optimize time slots and increase patient flow.
• Achieved weekly and monthly booking targets set by management.

Cold Caller – Sales Professional at Consumer Opportunity (2025-01 – 2026-12)

• Conducted high-volume outbound cold calls to prospective clients to introduce company products and services.
• Generated and qualified leads, identifying customer needs and matching them with appropriate solutions.
• Scheduled appointments for sales representatives, ensuring a consistent and full pipeline.
• Handled objections confidently and converted prospects into interested leads.
• Maintained accurate call logs and updated customer information in CRM systems.
• Met and exceeded daily, weekly, and monthly call and booking targets.
• Followed up with warm leads to increase conversion rates.
• Built rapport quickly with prospects to establish trust and credibility.
• Collaborated with the sales team to improve scripts and outreach strategies.
• Contributed to overall revenue growth through effective lead generation and closing support.

Appointment Setter – Sales Professional at Doshi Paint (2025-01 – 2025-03)

Contract | 3 Months

• Conducted outbound cold calls to homeowners and businesses to introduce professional painting services.
• Generated and qualified leads, booking appointments for on-site consultations.
• Followed structured call scripts while adapting messaging based on customer responses.
• Handled objections professionally and maintained a positive brand image.
• Updated lead information and tracked appointment status in CRM systems.
• Coordinated with the sales/inspection team to ensure smooth handover of booked appointments.
• Consistently met weekly booking targets within a competitive market.

Freelance Technical Support (Occasional Projects) at Self-Employed

• Assisted clients and friends with minor technical issues, including network troubleshooting, device optimization, and email support.
• Built experience in clear documentation and communication of solutions.

BSc in Mathematics – National Open University of Nigeria (2021-01 – 2025-12)

Virtual Assistant in Virtual Assistant – JP Academy (2020-01 – 2021-12)