Promise Gambo

Dedicated customer service and appointment setter professional with 4+ years of experience in outbound cold calling, inbound support, and lead qualification. Skilled at handling high-volume calls, resolving customer issues, and converting prospects into loyal clients. Proven ability to meet KPIs including fast response times, high customer satisfaction scores, and strong sales conversion rates.

Outbound Customer Service Officer at Anthem (USA) (2024-08 – 2026-02)

• Conducted high-volume outbound calls to members, providers, and prospective clients regarding health insurance plans and benefits.
• Educated customers on coverage options, provider networks, co-pays, and pharmacy benefits to improve understanding and satisfaction.
• Promoted wellness programs and preventive care services, increasing member engagement.
• Assisted customers with inquiries, resolved concerns, and guided them through next steps in their healthcare plans.
• Maintained strong KPIs including call efficiency, customer satisfaction, and conversion rates.

Cold Caller / Sales Representative at Royal Exchange Prudential Life Plc (2023-07 – 2024-06)

• Initiated outbound calls to promote life insurance and financial products to individuals and businesses.
• Explained product benefits, pricing, and long-term value to potential clients.
• Qualified leads by assessing customer needs, income level, and eligibility.
• Handled objections professionally and converted prospects into paying customers.
• Consistently met and exceeded sales and call targets.

Appointment Setter at Gamic (2021-11 – 2023-05)

• Scheduled appointments via phone, email, and live chat.
• Provided product information, order updates, and technical support for digital services.
• Resolved customer complaints, billing issues, and service disruptions efficiently.
• Collaborated with internal teams to ensure timely resolution of customer concerns.
• Maintained accurate customer records and documentation in CRM systems.

Bsc – University of Portharcourt (2025)