Ogbu Angela O

A proactive and people-oriented Human Resource and Administrative Professional with experience supporting employee management, conflict resolution, documentation processes, and office coordination across education, public service, and retail sectors. Adept at fostering positive workplace relationships, overseeing team performance, managing employee records, and ensuring smooth organizational operations. Possesses strong communication, mediation, and interpersonal skills with proven ability to handle sensitive information, support recruitment processes, guide staff onboarding, and maintain structured administrative systems.

Committed to continuous improvement, organizational excellence, and driving HR effectiveness.

Manager at ACE MALL, IBADAN (2024-07 – Present)

Photography & Videography Section

• Lead and coach a team of sales professionals, driving territory execution and capability development.
• Oversee day-to-day team operations and ensure effective workforce coordination.
• Manage scheduling, task allocation, and performance supervision for team members.
• Support staff training on workflow standards, service quality, and customer engagement.

Administrative Secretary at INTERNATIONAL GERMAN SWISS SCHOOL, IBADAN (2023-02 – 2023-07)

• Assisted in HR administrative functions including supervising new employees and facilitating smooth onboarding.
• Managed employee and student documentation with confidentiality and accuracy.
• Coordinated internal communication and managed professional correspondence.
• Supported office operations through effective inventory control and resource management.
• Contributed to project execution and administrative planning to improve organizational efficiency.

Mediator at MINISTRY OF JUSTICE (MEDIATION CENTRE), OYO STATE SECRETARIAT (2022-04 – 2023-02)

• Facilitated conflict resolution sessions to achieve constructive outcomes among disputing parties.
• Demonstrated strong interpersonal and negotiation skills while handling sensitive cases.
• Documented case proceedings, maintained confidential records, and ensured compliance with procedures.
• Strengthened community relationships through effective communication and problem-solving strategies.

Master's in Education in Counseling & Human Development Studies (Adolescent Psychology & Youth Counseling) – University of Ibadan (2023 – 2024)

B.Ed. in Guidance and Counselling / Political Science – University of Ibadan (2016 – 2021)