Oghie Godwin

Customer Support Specialist, Virtual Assistant, and CRM Administrator with 6+ years of experience supporting customers, managing CRM systems, handling inbound and outbound communications, appointment setting, lead generation, and administrative operations. Experienced with Zendesk, HubSpot, Salesforce, Zoho CRM, Intercom, Shopify, Amazon Seller Central, and Microsoft Office Suite. Proven ability to improve customer satisfaction, maintain accurate records, resolve escalations, and support remote teams in fast-paced environments.

Customer Support Specialist (Remote) at Hi-Tech Towers (2025-07 – 2026-03)

• Delivered Tier 1 customer support through phone, email, and ticketing systems, maintaining a 92% customer satisfaction score.
• Managed and prioritized support tickets, ensuring timely resolution and escalation of technical issues.
• Maintained accurate customer records and interaction logs within CRM and ticketing platforms.
• Collaborated with internal teams to improve response times and service quality.

E-Commerce & Retail Specialist at Odell Consulting (2024-12 – 2025-06)

• Managed Shopify storefront operations, including product listings, inventory updates, SEO optimization, and promotional campaigns.
• Maintained Amazon Seller Central account performance by optimizing listings and monitoring account health metrics.
• Coordinated order fulfillment and inventory management to reduce stock shortages and improve operational efficiency.
• Analyzed sales and performance data to support business growth initiatives.

Appointment Setter / Virtual Administrative Assistant at Digital Peers International (2022-10 – 2024-11)

• Managed over 100 client and sales emails daily while maintaining a 90% customer satisfaction rating.
• Generated and qualified leads through outbound and inbound communication campaigns.
• Scheduled appointments and coordinated meetings with decision-makers and prospective clients.
• Maintained accurate CRM records and tracked lead progression through the sales pipeline.
• Conducted discovery calls to identify customer needs and support sales efforts.

Sales Supervisor at Outsource Global Technologies Ltd. (2021-08 – 2022-09)

• Led customer acquisition initiatives through cold calling, referrals, and networking activities.
• Conducted market research and competitor analysis to identify business opportunities.
• Delivered product presentations and sales demonstrations to prospective clients.
• Monitored sales performance metrics and prepared reports for management.

Customer Service Representative at American Citizens Disability (2019-04 – 2021-08)

• Managed 500+ inbound customer calls weekly regarding Social Security benefit inquiries.
• Maintained customer satisfaction ratings above 95%.
• Improved customer retention by 9% through proactive customer engagement and issue resolution.
• Documented customer interactions accurately within company databases and CRM systems.

B.Sc. Ed. in Educational Management & Economics – University of Benin (2014 – 2018)