Ogidi Peter Gbenga

Enthusiastic Agribusiness and Finance Professional with a B.Sc in Agribusiness Management (Second Class Upper), Associate Chartered Accountant Certification in view and diverse experience spanning accounting, virtual assistance, procurement, customer service, training, social media management, and content development. Skilled in financial analysis, agricultural value chain processes, campaign strategy, and stakeholder engagement. Passionate about driving impact across the Agricultural, Finance/Accounting, Media/Tech, and Human Development sectors.

Recognized for adaptability, problem-solving, and strong communication skills.

Customer Service Representative at Double Hay Global Limited (2023-09 – 2025-05)

• Resolved customer issues fast, driving high satisfaction and repeat purchases.
• Cut response and resolution time through efficient ticket handling.
• Handled high inquiry volumes accurately during peak sales periods.
• Reduced refunds and chargebacks through proactive issue resolution.
• Coordinated with logistics and payments teams to fix order issues fast.
• Improved customer experience with strong product and platform knowledge.

Virtual Assistant (Freelance) at Creatrix Empire Limited

• Scheduled 200+ B2B demos, avg. no-show rate <4%
• Created cold-email sequences (Instantly) → booked 15 meetings/month
• Managed CEO's inbox (4k emails/mo) & cut response time from 24 h → 4 h

Customer Service Representative at Heabron Technologies (2018 – 2020)

• Handled customer inquiries and complaints via phone, email, and chat.
• Ensured timely resolution and maintained high service standards.
• Updated customer records using CRM tools.
• Provided accurate product/service information to clients.
• Collaborated with internal teams to enhance customer experience.

Social Media Campaign Manager / Program Officer at Fagna Training and Consultants Limited (2019 – 2020)

• Defined campaign goals (brand awareness, lead generation, conversions).
• Researched target audience demographics and selected effective platforms (Facebook & WhatsApp).
• Developed content calendars and campaign timelines.
• Coordinated and facilitated training workshops, classes, and online sessions.
• Managed logistics, scheduling, and record-keeping for programs.

Procurement Manager / Training Officer at Mandrakes Consulting HSE (2018-05 – 2019-02)

• Designed and implemented sourcing strategies for agribusiness.
• Built strong supplier partnerships and negotiated cost-saving contracts.
• Approved purchase orders and monitored timely deliveries.
• Facilitated agribusiness training workshops for employees and farm managers.

Content Editor at One African Child (OAC International) (2017 – 2018)

• Wrote and edited blog posts, newsletters, and marketing copy.
• Updated websites and social media pages with engaging content.
• Conducted topic research and interviewed industry professionals.
• Managed editorial calendars ensuring timely publication.
• Improved illustrations in collaboration with design and marketing teams.

Content Editor at Prime Leadership International (2017 – 2018)

• Wrote and edited blog posts, newsletters, and marketing copy.
• Updated websites and social media pages with engaging content.
• Conducted topic research and interviewed industry professionals.
• Managed editorial calendars ensuring timely publication.
• Improved illustrations in collaboration with design and marketing teams.

B.Sc. in Agribusiness Management – Federal University of Agriculture, Makurdi (2019)