Ogooluwakitan Odebunmi

Commercially driven relationship management and business development professional with 6+ years of experience in banking and customer-facing roles. Proven track record of managing large customer portfolios, identifying financial needs, and driving cross-selling, upselling, and new business growth through strong relationship-building.

Experience spans frontline banking operations, portfolio and relationship management, and stakeholder engagement, with direct contribution to a 174% increase in branch profit before tax. Comfortable operating in fast-paced, target-driven, customer-facing environments and building lasting relationships that convert into measurable business results.

Assistant Banking Officer – Relationship Management at Access Bank Plc (2024-03 – Present)

• Managed a diverse portfolio of retail and business customers, building long-term relationships that improved customer satisfaction, retention, and business growth.
• Identified customer financial needs and recommended appropriate banking products and services, driving cross-selling and upselling opportunities.
• Consistently pursued new business opportunities through customer engagement, referrals, and relationship-building activities to support branch growth objectives.
• Conducted customer portfolio reviews to identify opportunities for deposit mobilization, account growth, and increased product adoption.
• Collaborated with branch leadership to execute initiatives that contributed to a 174% increase in branch PBT over a monitoring period of six months.
• Developed strong relationships with existing and prospective customers while delivering exceptional customer service and resolving complex customer issues.
• Monitored customer portfolio performance and proactively engaged customers to strengthen relationships and improve portfolio quality.
• Worked closely with internal stakeholders to ensure timely processing of customer requests and delivery of quality banking services.

Executive Trainee – Relationship Management at Access Bank Plc (2022-02 – 2024-03)

• Managed a diverse portfolio of retail and business customers, building long-term relationships that improved customer satisfaction, retention, and business growth.
• Identified customer financial needs and recommended appropriate banking products and services, driving cross-selling and upselling opportunities.
• Consistently pursued new business opportunities through customer engagement, referrals, and relationship-building activities to support branch growth objectives.
• Developed strong relationships with existing and prospective customers while delivering exceptional customer service and resolving complex customer issues.
• Monitored customer portfolio performance and proactively engaged customers to strengthen relationships and improve portfolio quality.

Associate – Customer Success at Reliance Health (2021-03 – 2022-02)

• Delivered exceptional customer support throughout the customer onboarding journey, ensuring a positive enrollee experience.
• Built strong relationships with customers by resolving enquiries promptly and providing personalized support.
• Collaborated with internal teams to improve service delivery, contributing to a 90% improvement in issue resolution time.
• Identified recurring customer concerns and supported process improvement initiatives that enhanced customer satisfaction.
• Maintained accurate customer records while ensuring compliance with organizational policies and service standards.

Frontline Staff (Branch Operations) at Access Bank Plc (2018-11 – 2020-11)

• Delivered excellent customer service by processing daily banking transactions accurately while building positive relationships with customers at every interaction.
• Served as the first point of contact for customers, identifying their banking needs and referring opportunities for additional banking products and services to the appropriate teams.
• Worked collaboratively with Customer Service Officers and Relationship Managers to ensure timely resolution of customer requests and a seamless banking experience.
• Promoted customer adoption of digital banking channels and self-service platforms through customer education and engagement.

– Access Bank Plc — School of Banking Excellence (2022 – 2022)

B.Sc. (Hons) in Mechanical Engineering – University of Ibadan, Oyo (2016 – 2016)