Ojong Emmanuel

Sociology graduate with three years of consistent, hands-on experience in client relations, team supervision, and operations across fast-paced, high-pressure service environments. Proven ability to resolve complex client requests, train and onboard team members, and maintain service quality under pressure. Seeking a Customer Success, Client Relations, or Operations role where reliability and people-first problem solving directly drive results.

Supervisor & Operations Lead - Patricia Nightlife - Benin City, Edo State

(2023-01)

• Managed high-profile client relations, resolving complex requests to boost customer retention.
• Supervise daily shift operations and staff to ensure smooth, high-quality service delivery.
• Trained and onboarded 7 team members on service standards and communication protocols.

Client Relations & Bar Service Specialist - Genesis Nightlife - Benin City, Edo State

(2021-01 - 2023-12)

• Delivered excellent customer service, building long-term client rapport and repeat visits.
• Developed fast problem-solving and conflict resolution skills during peak operational hours.

Head Barman & Service Coordinator - Patricia Nightlife - Benin City, Edo State

(2023-01 - 2023-12)

• Coordinated bar operations during high-volume events for seamless service execution.
• Improved inventory tracking, reducing stock discrepancies and wastage during busy shifts.

Public Relations Officer & Brand Lead - Electro Fest / Party of Your Dreams / Metro Thursday - Benin City, Edo State

(2021-01)

• Coordinated promotional campaigns and public messaging, successfully increasing event attendance.
• Built strong relationships with event partners and clients to enhance overall brand visibility.

Digital Services & IT Intern - Ambassador Cyber Cafe - Calabar, Cross River

(2021-01 - 2021-12)

• Assisted clients with document formatting, administrative tasks, and Microsoft Office tools.
• Maintained cafe computer systems and assisted customers with technical troubleshooting.

B.Sc. - Sociology & Anthropology - University of Benin (2024-01)