Francis Olora

Six-plus years of telemarketing, sales, and customer support, mostly on the phone, mostly with people who didn't know they'd be talking to me that day. I've cold-called distributors and hotels for a food manufacturer in Australia, negotiated freight contracts for a logistics company, and fielded guest complaints at a small hospitality business — three very different rooms, but the same job underneath: get someone's attention, understand what they actually need, and follow through until it's handled. I keep CRM records clean without being told to, and I don't let a lead or a request sit untouched.

What I bring depends on the role, but it's usually some combination of cold outreach, consultative selling, client coordination, and just staying on top of things.

Telemarketing Officer at Arnott's Group (2025-02 – 2026-08)

• Cold-called distributors, wholesalers, retailers, schools, hotels, and corporate clients across Australia, opening conversations without a rigid script and presenting product offers in a way that fit each account.
• Logged every call, order, and follow-up in CRM as it happened, not after the fact — the pipeline stayed accurate because I didn't let it fall behind.
• Coordinated directly with the sales team on order processing and fulfillment, catching issues before they turned into customer complaints.
• Worked independently across a broad client base, prioritizing which accounts needed attention that day without waiting to be told.

Sales Representative at KSP Shipping and Logistics Ltd (2022-02 – 2025-01)

• Owned the full sales cycle for a book of client accounts — prospecting, understanding shipping needs, quoting, and negotiating contracts to close.
• Took a consultative approach rather than a scripted one; two clients asking about rates to the same destination often needed completely different solutions and figuring that out before quoting mattered.
• Keeping client and shipment records accurate and current, which made follow-up easier and helped turn one-off clients into repeat business.
• Handled negotiation and objections directly, without needing to escalate, and stayed on a deal until it was signed or clearly dead.

Customer Support Officer at Silverhill Guesthouse (2020-06 – 2022-01)

• Handled guest communication across phone and email — bookings, questions, complaints — and kept a level tone even when the guest didn't.
• Maintained guest profiles, payment details, and booking records in CRM and reservation systems, so nothing had to be re-explained on a callback.
• Followed up with guests before, during, and after their stay, catching problems early instead of waiting for a bad review.

B.Sc. in Accounting – University of Ado Ekiti (2003)