Okikiola Shomuyiwa

Customer experience and operations professional with strong background in client-facing communication, issue resolution, and relationship management across fast-paced digital and tech environments. Experienced in handling high volumes of user interactions, resolving complaints, supporting onboarding processes, and maintaining service quality standards. Adept at translating technical or complex issues into simple, clear communication for end users.

Seeking remote customer support or technical support roles requiring strong written communication, problem-solving ability, and reliability under pressure.

Community & Ecosystem Associate - Starknet Africa

(2025-07)

• Manage community engagement and support across online platforms, responding to user inquiries and ensuring timely resolution of issues.
• Organize and host developer and user-focused events, providing guidance and support to participants before, during, and after sessions.
• Collect and analyze user feedback to improve community experience and engagement processes.
• Support onboarding of new developers and ecosystem participants by simplifying technical information and providing clear guidance.
• Coordinate communication between builders, founders, and ecosystem teams to resolve user and project-related issues.

Business Development Manager - 7SEER

(2024-05)

• Managed client communications and maintained ongoing relationships, ensuring high customer satisfaction and retention.
• Handled inbound and outbound inquiries, providing clear explanations of services and resolving client concerns.
• Increased client base by 25% through structured follow-ups and effective communication workflows.
• Maintained 60% client retention rate through consistent support and issue resolution.

Business Development Manager - Coinstore

(2023-07 - 2024-03)

• Managed daily communication with over 30 leads per day, addressing questions, concerns, and onboarding requirements.
• Supported partner onboarding and ensured smooth user transition into platform services.
• Organized and coordinated events, providing real-time support and engagement for participants.
• Built and maintained relationships with users and partners across multiple regions.

Business Development Manager - Bitget

(2022-12 - 2023-02)

• Managed onboarding and long-term engagement for KOLs and partners.
• Provided ongoing support for users and collaborators across multiple communication channels.
• Coordinated internal teams to resolve partner issues and improve user experience.

Business Development Manager - OKX

(2020-10 - 2022-12)

• Supported user acquisition and onboarding processes across African markets.
• Handled cross-functional communication between users, marketing, and product teams to resolve issues.
• Improved user experience by responding to inquiries and ensuring smooth platform navigation for new users.

B.Sc. - Biochemistry - Oduduwa University (2013 - 2017)