Okolo Lucy

Results-oriented Management and Sales Professional with a B.Sc. in Psychology and a proven track record of driving business growth. Demonstrated success in increasing sales revenue by up to 50% and improving customer retention rates to 90%. Currently certified in IT Support and CRM to blend human centric management with technical efficiency.

Proficient at leveraging a suite of digital tools including HubSpot, Zendesk, Zoho Desk, Google Workspace and data-driven strategies to streamline business operations and enhance service delivery.

Administrative & Admission Officer (NYSC) at St. Francis of Assisi Railway School (2025-01 – Present)

• Managed the end-to-end admission lifecycle, demonstrating the capacity to handle complex administrative workflows.
• Utilized data-driven outreach to increase student enrolment by 60%, showcasing a commitment to achievement.
• Standardized school policies and records, ensuring full compliance with regulatory standards.

Operations & Sales Manager at Elder Super Food Store (2024-01 – 2025-12)

• Optimized inventory management systems, reducing stock-out events by 75%.
• Led a small team to achieve a 90% customer retention rate, demonstrating the relationship building skills.

Sales Representative at Vivian Pharmacy and Provisions (2019-01 – 2020-12)

• Boosted sales revenue by 50% within the first six months of operations.
• Managed inventory, bookkeeping, and patient record maintenance with a 90% customer satisfaction rating.

Director of Socials at SDGS CDS GROUP (2025-01 – Present)

Volunteering & Leadership

• Championed awareness for SDG 7 (Affordable and Clean Energy) and SDG 13 (Climate Action).
• Coordinated community projects involving multiple stakeholders, focusing on sustainable local development.

Bachelor of Science (B.Sc.) in Psychology – University of Nigeria, Nsukka (2019-01 – 2024-12)