Okonodo Joy

Customer-focused front desk professional with experience in customer service, sales support, and day-to-day business operations. Skilled in welcoming clients, handling enquiries, scheduling appointments, and providing accurate information in a professional manner. Adept at supporting sales activities, maintaining positive client relationships, and ensuring smooth front office operations.

Reliable, well-organized, and adaptable, with a strong commitment to delivering excellent customer experiences in a fast-paced environment.

Customer Support/Front Desk - Kenomena Limited Delta State - Delta State

(2024-01)

• Managed day-to-day business operations and service delivery
• Attended to customer enquiries and provided after-service support
• Scheduled client appointments and ensured timely service
• Maintained records of services and customer requests
• Promoted services to attract and retain customers
• Ensured a clean, organized, and customer-friendly environment

Front Desk - Deluxe Garden Suite – Shell Edjeba, Delta State - Shell Edjeba, Delta State

(2018-01 - 2019-12)

Welcomed and assisted guests, ensuring a positive customer experience. Managed bookings, check-ins, and front desk inquiries with professionalism.

• Welcome guests warmly and verify reservations
• Process check-in and check-out efficiently
• Handle room bookings, cancellations, and modifications
• Coordinate with housekeeping on room availability
• Respond to guest enquiries, requests, and complaints professionally
• Ensure guest satisfaction throughout their stay
• Answer incoming calls and emails promptly
• Provide accurate information about hotel services and rates
• Prepare guest invoices and process payments
• Handle cash, card, and electronic transactions accurately

Higher National Diploma (HND) - Business Administration & Management - Delta State Polytechnic Ozoro (2020-01 - 2023-12)

Ordinary National Diploma (OND) - Business Administration & Management - Delta State Polytechnic Ozoro (2013-01 - 2015-12)